![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJA Contractors, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We hired the ** contractor to repair our roof damage caused by a storm. Most of the work was done. The two remaining things are to install the gutter and to repair the wood damage they made on our roof while they were installing new shingles. The owner sent us multiple invoices as they worked through and we made payments of over $17,000. After we paid the last big sum, the company stopped responding to our phone call and text messages and never came back to complete the work. The front desk person repeatedly say that they would figure out what was going on and call us back, but there has been no callback.Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I set an appointment through their local number for Monday Feb 14 at if window of 2-6pm. They never showed.I called the number twice on Feb 14 as it was getting later, just to see if the appt was still scheduled. They have an answering service, with the representatives having the same script to read from. I asked them for an update on the appt, all they could say is, "I will forward a note to the proper people and they will call you back. Never got a call back.Called this morning, Feb 15 to try to see what was going on. The answering service answered, and the representative, using the same script, said they would forward a note to the manager. I asked to speak with the manager, and they said they couldn't forward me to them. All they can do was "send a note." I tried a few times to talk to anyone but the representative I was talking to, he wouldn't budge and said there was no one else.I asked if they were an answering service, and the representative claimed they were. I went to the address they list as a showroom. It is in a strip mall and they are apparently sharing an address with a professional accounting business. Hours say 7-5pm on their website. It is after 9 and the door is locked.Still haven't got a call back. It was a really time-sensitive repair issue I needed assistance with. I'm not even sure this is a real business, despite their frequent postings on *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:30 AM - 5:30 PM
MMonday | 8:30 AM - 5:30 PM |
---|---|
TTuesday | 8:30 AM - 5:30 PM |
WWednesday | 8:30 AM - 5:30 PM |
ThThursday | 8:30 AM - 5:30 PM |
FFriday | 8:30 AM - 5:30 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | 8:30 AM - 5:30 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.