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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of service: 7/25/23 Price: $99 for in home estimate Issue: quoted price for services more than three times more than the next most expensive handyman service I wish I had more thoroughly researched this company. Other buyers have warned that they use a predatory practice of charging a $99 diagnostic fee, then quoting absurdly high prices compared to other handymen for the services, so that the buyer has no choice but to walk away and surrender the diagnostic fee. I think they must rely on people not using their services and making money off this fee.They quoted installation of a Ring camera, battery operated - not requiring electrical work, less than 1 hour of labor - at $417.50.To uninstall and reinstall 3 closet shelves - $1,530.00 This is more than what ****** charges to install new shelves, including the product.To install a TV - Labor only, if we supply the mount, and the holes are already measured and drilled in the wall from a previous wall mount - $525.00 The technician conducting the estimate spent less than 5 minutes in my home, and agreed when confronted about the quoted prices for labor that he personally would not pay it.Business response
08/10/2023
It is the company's goal to ensure that all of our customers feel the value upon every call. The diagnostic/dispatch fee is explained to our customers before arriving to the home. Every vehicle is marked/wrapped and tracked so that we can also ensure that the appropriate amount of time is spent with our clients. Our service is unique and caters to the needs of customers who want personalized quotes to fit their needs. We did not satisfy this customer and gladly refund the $99 she paid to obtain the quotes we sent her for work that we would have also been able to do upon approval. The refund has already been issued.Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mr. Handyman of Memphis charged $99 for an estimate they know is 2 to 3 times the going rate. There are many calculators and home repairs guides that list cost. Also, I have had this service performed previously. Their estimate was almost $1000The calculators and guide list it as from $250-$390. I was charged $300 by another repair service 2 years ago for the same type repair. I feel like they have just stolen the $99. I also feel like this is predatory. The majority of their complaints seem to be about pricing problems. The repair was for fascia replacement on my house. The Representative who performed the estimate did not even use a ladder to inspect the damage.Business response
03/08/2022
Business Response /* (1000, 8, 2022/01/26) */ The diagnostic fee is something we discuss up front and waived when the customer agrees to allow us to take care of the repair. However, I will contact Ms. **** and refund the diagnostic as a courtesy to her.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.