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          Choate's Air Conditioning, Heating & Plumbing has 1 locations, listed below.

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            Business ProfileChoate's Air Conditioning, Heating & Plumbing

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            236 S Mount Pleasant Rd

            Collierville, TN 38017-2752

            Get Directions
            Visit Website
            (901) 347-8088

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            4.34/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1988

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            The company offers heating/air conditioning services, Plumbing and air duct cleaning.

            Business Details

            Location of This Business
            236 S Mount Pleasant Rd, Collierville, TN 38017-2752
            BBB File Opened:
            11/9/1988
            Years in Business:
            66
            Business Started:
            1/2/1958
            Accredited Since:
            5/1/1988
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • License # 51398
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            110
            Alternate Business Name
            • Choates Air Conditioning & Heating, Inc.
            • Choates's A/C & Heating, Inc.
            • Choate's Plumbing, LLC
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Contact Information

            Principal

            • Mr. Chris Choate, Co-Owner/V.P.

            Customer Contact

            • Mr. Chris Choate, Co-Owner/V.P.
            • Ms. Cindy Choate, Office Manager
            • Ms. Karla Durham
            • Mr. Brian Choate, Manager
            • Mr. Sol Choate
            Additional Contact Information

            Fax Numbers

            • (901) 755-4803
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was happy with them installing our HVAC system and everything. So I signed up their FAM plan for the system maintenance in July 2022. And after the end of contract, I noticed they were still charging my credit card. That was normal for this kind of contract, so I just called them. I thought a simple phone call could solve the issue and maybe I could get refund with the most recent payment which was only two days ago. BUT I was completely wrong. They were saying they have a cancellation fee to end the plan. And how does that fee calculated? The customer representative told me, Since (1) I didn't use any service during those two months (2) I already paid two months of the fee, I ONLY NEED to pay fees of four extra months, which was $99.96. I was totally shocked. I was told nothing at all when I signed that in 2022. Neither did I think there would be a penalty fee for early cancellation for this kind of service plan especially I never used that during the period.
            Read More
            Read 10 More Complaints

            Customer Reviews

            58 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kimberly N

            07/10/2024

            Poorly trained servicemen. Profit focused. Poor quality evaluations. In the business of sales not service. Dishonest repairmen, make up for lack of training by selling new parts.
            Read 57 More Customer Reviews

            Local BBB

            BBB of the Mid-South

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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