38 Customer Reviews
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Review from Kim K
1 star08/07/2024
I have contacted this company to return 2 pkgs. numerous attempts have been made via phone with no answer. Also tried via email several times again with no answer!Review from BRETT L
1 star07/29/2024
Placed an order for two fans and a downrod. Only received one of the fans and the downrod. **************** has been entirely non responsive after making an initial ticket. It has been over a month with no resolution and I'm out over $300.Review from Michael F
1 star06/21/2024
Hunter Fan is one of the BEST Fan companies in the ***. I have have 2 outdoor fans from Hunter which I purchased on June 3, 2022. I realized one fans second speed does not work. Hunter will not help me with a replacement or a discount to replace the Fan. Instead Hunter Fan company wants to me to purchase a part and have an electrician come out and fix it. Purchasing the part and having an electrician come out would be more expensive than just replacing the $100 ceiling fan. A company such as Hunter Fan who makes one of the best fans in the world has no compassion or resources to help a customer with one of their fans that is broken. It's quite a shame that a company does not stand behind their products.Review from Sylvia V
1 star06/20/2024
After paying an electrician to install a Hunter fan, the remote control receiver malfunctioned. This malfunction occurred under a week after installation. After contacting Hunter, they offered to send a replacement fan but it was on me to pay an electrician a second time. If you are not comfortable installing fans yourself, I would avoid Hunter fans as you may have to pay to have a fan installed more than once. In addition, the customer service experience was not great. The only thing they are willing to do is send a replacement fan and are unwilling to go above and beyond to make up for the inconvenience and loss of reinstalling the fan.Review from Craig H
1 star06/11/2024
I have ordered 4 downrods. For whatever reason, they split the order into two shipments. The first, which consisted of one downrod, was received without a problem. The second when accessing the order on Hunter's web site doesn't show the product was ever picked up by the carrier. I contacted them by phone. (Their auto-attendant system is terrible) I finally got reached a customer service representative that they would not take any potential corrective action for two weeks from the date the label was shown to be made. And at the two week point, I would have to again contact them to start the process to get replacements or a refund. I worked customer service for 30 years and we NEVER put a customer through such a ridiculous process including requiring the customer to reach back out to start the resolution process. As a customer, I have had interactions with many company's customer service departments and never encountered such a ridiculous policy. For me, how I rate an organization is by the customer service they provide after the sale. This separates the good from the bad. I can't imagine ever buying another Hunter Fan product going forward.Review from Mark D
1 star06/10/2024
Hunter fans provides NO customer service. 1.5 hours on hold with no response. Emails remain unanswered.This was once the best fan company. It now will not stand behind their warranties - A total rip-off company - AVOID!!Review from Cheryl M
1 star05/21/2024
I bought a Hunter Classic Portable desk fan but after only two uses the motor failed. I contacted Hunter customer service and was told the ********************** had discontinued my model and therefore there were no parts for it but that "they appreciated my business" !!!What kind of customer service is this!!Review from Maddie G
1 star03/20/2024
I bought a few fans for my new house. All arrived except one. According to *****, they never received the package to be shipped. I contact Hunter multiple times explaining the situation of never receiving the item I PAID FOR, and all I was told was the my case was possibly escalated and I'd maybe receive a refund within 30 days. I kept checking back and they kept claiming the same thing. They said it was my bank's fault for not posting a refund. This isn't true. *********** does not take 30 days to process refunds. I am very unhappy with the lack of support and the fact that I'm out $150 all because they messed up with shipping. I had to go out and buy a replacement fan so I've spent double the amount and have yet to receive my refund for the item I never got.Review from Charles C
1 star03/13/2024
I purchased two light kits for my Original Hunter Fans. One of the kits was delivered with a damaged part. Specifically the rubber band around the lip of the globe was cut or torn.I contacted customer support and received an e-mail reply stating to provide additional information including the receipt. I provided all the requested information and copied my online purchase receipt. I have sent this information multiple times but now I can't get anyone to respond to my request.Review from ed c
1 star02/09/2024
I bought 3 fan and one didn't work right, I got to contact hunter fan and told them my issues and they will send the part so ai can change it myself, instead or replacing the fan. now i need to hire an electrician to replace the part on the ceiling fan, once they sell the product hunter fan doesn't care what happens to the product, they got paid and you need to find to solution or hire someone who can fix it for it for you, just needed to replace the ceiling fan, they don't care about how much $$$ you are going to spend on replacing ************** depot or ****** has a better customer service then this **********************
Customer Review Rating
1.13/5stars
Average of 38 Customer Reviews
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