Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Landscape Creations, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLandscape Creations, Inc.

    Landscape Contractors
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 07/03/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Landscape Design/Build/Maintain company serving the Metro Memphis Area

    Products & Services

    Landscape Creations is a team of landscape design and installation professionals that have been serving Memphis for over 33 years. Specializing in designing and installing beautiful & unique landscape environments that redefine outdoor living.


    Business Details

    Location of This Business
    8735 Trinity Rd, Cordova, TN 38018-2719
    BBB File Opened:
    4/8/1993
    Years in Business:
    44
    Business Started:
    1/2/1980
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Business Management
    • Mr. Matthew Turner, President
    Contact Information

    Principal

    • Mr. Matthew Turner, President

    Customer Contact

    • Ms. Diane Hensley, Information Systems Manager
    • Mr. Matthew Turner, President
    Additional Contact Information

    Fax Numbers

    • (901) 757-2637
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Initial deposit to hold our place in line for landscaping work to begin was made in July 2022. Final payment was made January 16, 2023 in good faith even though there was still work to be completed. Total cost of landscaping project was $53,340 and in full.I will attach all my email correspondence with ***************************, owner, which documents what work needed and is still needed to be completed. I have not heard from **** since May 2.He gave his word that he would complete the job and personally come finish. Neither statement came to fruition.Since January when final payment was made, there are still several items left to be completed:1. Install Turf Banding: Turf was laid, but is not right. Even after he sent one of his employees to finish the job (he did not do the work himself as he indicated he would), the turf is still coming up, unraveling, rippled, and the seams are very evident.2. paint brick that was laid to match the existing brick 3. repairs holes in the columns of my porch where his ******* ********* tarps to "protect" the porch.4. screen needed for the french drain 5. the turf glue adhesive removal from the concrete where it was dripped As I said before, I will attach our email thread with all of these details and pictures of proof that the work still has not completed. I have no confidence that he will complete the job or that he is capable of completing it correctly.We are asking for $5000 of our final payment to be refunded so that we can hire someone else to complete the job.One of ****'s biggest selling points was that he did not take on many jobs at one time so that he could stay personally involved. Sadly, this was not the case for us.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lynn M

    2 stars

    07/14/2023

    Landscape Creations contracted with me to remove railroad ties and install a split block retaining wall on a 4" x 12" footer. I have two main issues with the work., 1.) I am not able to inspect all the footing, but there are many places that were inspected the footing is not 4" deep. Also in several areas the top of the footing is above ground level causing concern of freezing and thawing damaging the structure of the wall. Especially concerning is an area that is five blocks high with the footing less than 4" thick and above ground level. Drainage behind this area was not properly installed. In no areas are the block buried at least 1/3 below ground level. 2.) Lancscape Creations agreed to return and do some cleanup of the block and of excessive concrete around the base of the wall, but never did,

    Local BBB

    BBB of the Mid-South

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.