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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I docu-signed an agreement with the company for fence work which totaled $4,800 on 06/19/23. Half was put down and the other half was paid upon completion of the job on 07/24/23. The owner of the company then manipulated the online invoice and added an additional $850. I spoke to the owner by phone to dispute the extra charge. He stated that it took his sub contractor more material and time than our agreement. I requested for him to provide recipes for the material. He was unable to provide recipes. He then changed the invoice to show that I owe $425. I again explained that I have paid him in full per our signed document. I have now received two late payment notices from the company. I have attempted to make contact with the company; however I have not received any response to correct this matter.Business response
10/09/2023
No attempt has been made to contact our company via phone call, text, email, or messaging through our crm, that sends the automated late payment notice. I told the customer that more materials were going to be required to finish the job in a text message during the job and did not specify how much more ** at the time I did not know bc I was working on another job and then charged an additional $850 for additional matterial and labor. The customer refused to pay the extra amount and requested reciepts for the materials used, we do not have the reciepts. I then discounted the bill 425! because he felt he had been "DOOPED" and I told him that was the best I could do, it would put me in a bad spot to eat the extra material cost for his fence. We tried to work with this customer on this and he still refused to pay for the services rendered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.