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ComplaintsforQuality Suites of Wolfchase
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had gotten a room at this hotel on the evening of Tuesday 10-25-22. I was waiting at the hotel's reservation desk for about 20 minutes before I was greeted by the only employee working that evening, she had explained that the room would be $80 and the room refundable deposit would be $50 (only cash) in the event of damages. I had paid her and my room number was # ***. When I had first gotten to the room I put all of my luggage in and when right down the street to *****'s to grab something to eat and headed back to eat which is when I actually examined the room. It was completely horrid. There was blood stains on my blankets, holes in my towels, bugs in the bathroom, the A/C unit dripped throughout the night, the room phone was disconnected, large water stains on the ceiling, the floors were filthy, etc. I went back out to the front desk and no one was there I could not find the employee, I called many times and no one came to the phone. I ended up staying the night and promptly left at 7 AM to find another hotel, which I did at the Hyatt in *******. I went back to the hotel to get my $50 refunded deposit and in hopes to get a full refund. However I was meant with complete resistance who refused to properly contact the manager of the hotel. I recorded our interaction and showed him all of the photos I had taken. When I had gotten back home I contacted ****************** to try and resolve the issue however they had stated that the hotel in question is no longer apart of their chain, they did try calling the hotel on behalf and no one picked up. I was informed that the manager's name is ***** when you call the number no no picks up ************. I would like a refund of my $80 spent.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.