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Find a Location

Advantage Pool Service, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAdvantage Pool Service, LLC

    Pool Service
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 10/1/2004

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers pool & spa construction, repairs, sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Advantage Pool Service, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1817 Lenow Rd, Cordova, TN 38016-5303
      BBB File Opened:
      6/12/1996
      Years in Business:
      30
      Business Started:
      1/1/1994
      Accredited Since:
      10/1/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Brian Paris, General Manager
      Contact Information

      Principal

      • Mr. Brian Paris, General Manager

      Customer Contact

      • Ms. Cindy Shepherd, Owner
      • Mr. Brian Paris, General Manager
      • Mary Coulston, Business Office Supervisor
      Additional Contact Information

      Fax Numbers

      • (901) 388-7460
        Primary Fax

      Email Addresses

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Traci S

      1 star

      06/25/2024

      Need to be able to give negative star ratings. We had storm damage to our liner we had several pool companies give us an estimate we liked Advantage Pool but for insurance to pay storm damage and can not repair liner had to be on the estimate ************ absolutely refused to put that on the estimate so we had no choice and had to use another company. We had various problems getting the pool going and again we contacted Advance Pool we hired them to put drop out in the pool once in 2023 we were invoiced for that only but our credit card had several changes for several weeks adding up into the hundreds of dollars with no explanation and never invoiced. We asked Advantage pool to come out and give a quote on a leak they came out I took time off work only for them to waste our time they said we needed to get yet another company to actually detect the leak so they scammed us out of a service call money that day then I called them today 6/25/2024 to give us an estimate on draining and cleaning the pool the lady gave me a quote and was in the middle of scheduling when Brain P got on the phone and said they could not help us and refused any additional services because we used other pool companies! Seriously?? Who doesnt go with the better price and except for the liner and new filter this is absolutely not true then he got extremely rude and hung up on me! I didnt deserve to be treated so rudely I am a customer and no customer deserves to be disrespected as ************ did or literally steal money from me or any customer why would you treat a customer like that? They would have had the leak detection and repair job as well as pool cleaning which they quoted starting at $1100 today he also admitted they charged us several hundred dollars last year and we never authorized and he actually laughed about scamming us! ***** is extremely rude and dishonest. This business should be shut down for falsely charging as well as claiming customers owe money they absolutely do not.

      Advantage Pool Service, LLC Response

      07/01/2024

      *******************, Below is the email I sent to ***** (the only email we had on file) per your request on the phone detailing the scope of work we did and the charges, though you requested but refused to give your email. Also attached were pics of before and after of every visit we had on your property. Yes, for sure go with the company that has the lowest price, by all means, but please do not beg us to get the information to you quickly so you can get the job started ASAP and ask us do things we do not do without contracts and then do not use us. Your pool is a simple pool, we did not need to spend the time to get exact measurements for ordering to submit to you an simple and accurate quote. We definitely did not need to get the exact measurements for the safety cover (which takes quite awhile, in order to get you an estimate). We had a real connection with **************************** (your father ***be?) and felt like we would do the measuring for him, since he said he wanted to get this "done" ASAP. Additionally we do estimates for storm damage all the time. Additionally attached in that email (and we are happy to submit this to anyone who needs to see) a full statement of all work we have ever done for you and pictures of before and after every cleaning visit. I can send you Geo tracking on the trucks if that is what you would like, as well.The reason I got on the recent phone call, was simply to inform you that we will not be coming to your property for further work. It wasn't until I brought up all the things we have done for you that you decided to "remember" that we had "scammed" you in 2023. If we "scammed" or "stole money" from you last year why were you calling us to do a drain and clen on your pool? I personally would not call to ask a company that is so "rude and dishonest" in the past to come back to my house to do MORE work. Once I told you that we were not coming out again and that we can send you a statement and pictures to prove the work we did, you threatened to have an attorney get involved. At that time I begged you for an email so I could send you the info you asked for, you refused. I ended the call at that time and emailed the only email we have on file (for *****). This is (roughly) what I sent via email on 06.25.24 at 3:25pm:This is what you were charged for: 04.08.22 - assessment/trip fee $80 for identifying you need a sand change (which you declined to do), and motor replacement and new liner. 05.12.23 - measured for safety cover and liner (no charge) so we could get all ready for order. 08.24.23 - filter repair $313.60 for Multi Port Valve and labor. 08.31.24 - could not get you to pay for the $80 (which we invoiced several times) original assessment fee so we wrote it off as bad debt. 09.08.23 - Again because of how nice ******************* was, $80 to stop leak at slide (saw that you had went with another company to order liner after 1hr 20 minutes of time to measure). 09.13.23 - $80 for customer requested onetime **********************, to drop pool out and vacuum onsite. 12:52 - 1:33 and see attached pics. 09.19.23 - $132.44 customer requested one time ********************** onsite from 8:28am-10am and see attached before and after pics. 09.20.23 - $80 customer requested One time ********************** onsite from 4:04pm-5:00pm to hard vac and see before and after pics. 11.01.23 - cust called for leak detection, once onsite we saw that you had additionally gotten a safety cover with another company and asked if we would put it on. We measured and quoted you on one the year before and took the time to measure and quote it then (45mins), so were frustrated that you got another company to get a safety cover for you (it happens, all the time, but time and again, we do not need to keep doing quality and timely work if not appreciated) so, we just told you need to get rest of leak detection done elsewhere. We charged you $80 (not $350, our normal cost) for the suction side pressure test that did not hold pressure (so essentially we did the leak detection for you, or at least found one leak).Please let us know where you were "scammed" or "money was stolen from you". The only thing we did to you that *** have been not to the customers best interest was decline future work from you on the phone call last week.

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