ComplaintsforAmbassador Worldwide Protection Agency, Inc.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *************************** I work 6 day last week and today i pick up my check and it say $7.25 but that will not my pay rate my was ***** and I feel like they took my money from me

  Business response

  12/26/2022

  Ambassador Worldwide Protection Agency, Inc. is in receipt of the forwarded complaint received by your Agency 12/14/2022 from a disgruntled and former Ambassador employee.  Im somewhat baffled that the Better Business Bureau would accept a complaint that is clearly related to the ********** of ****** and a labor matter against my Company. 
  
  Anyway,since you are requiring a response, here it is:
  
  Former Employee *************************** was employed by Ambassador Worldwide Protection Agency, Inc., from 9/29/2022 to 12/07/2022, as a probationary unarmed security officer. ************** was hired and oriented to Ambassadors Company Policies,Procedures, Rules & Regulations, and signed an Employment Agreement outlining the terms and standards of her employment.  During the short (70) seventy-day period of ************** employment, her attendance was a major issue.  Missing some (13) thirteen days of her (70)seventy days of employment, (11) of which were from 10/30/2022 through 11/10/2022 and her issues were often blamed on her vehicle being unreliable or on her continued babysitting issues.  Ambassador provided ************** transportation to and from her job site for some thirty days,most of which the rides were for free, until her text announcing that her fiance had secured employment and that she now did not have a babysitter.
  
  In the early morning hours of 12/07/2022, ************** texted **** Vice President in a rambling and confusing text message stating that her fiance had gotten a job and that she in effect did not have a babysitter.  Ambassadors management empathized with her transportation and babysitting predicament, but reminded her that Ambassador was a business, and according to the terms of her employment, she was not excused from work on 12/7/2022, 12/8/2022, or 12/09/2022, when she was scheduled of on 12/5/2022 and 12/6/2022. ************** was a No-Call, No Show for her assigned shift and a voluntary termination according to Ambassadors established company policy.   ************** failure to submit a proper two-week advance notice resulted in her being paid according to her employment agreement. 

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called off work due to me not having a babysitter i started working for them May 6 2022 I missed May 11 2022 because of my drive-out being stolen and i let them know that plus i didn't have another way i had to miss May 19 2022 because i didn't have money for a baby sitter due to them being two weeks late in my pay so I had to spend that day getting childcare for them with i let them know also I was told that if i didn't come i would lose my job and they fired me and lowed my pay i was making 12 a hour and once they terminated me they changed my pay to **** . I was talked rudely to by the lady who answered dispatch. They are rude and very unprofessional.

  Business response

  06/13/2022

  Thank you for offering Ambassador Worldwide Protection Agency the opportunity to respond to this complaint. As you will find, Ambassador Worldwide does not have a history of receiving complaints, as this one should have been immediately recognized as a HR personnel matter, rather than a client/customer complaint regarding my company.
  As you will see from former employee *************************, who stated that she was a probationary employee who worked for Ambassador from May 6th, 2022, through May 11th, 2022, that she clearly violated company policy, failed to report to work, although the company offered and insisted on providing her transportation.  If you will also note, besides not showing on May 11th,2022, she remained absent through May 19th, 2022, giving no communication to the company. ie... No returned phone calls, texted messages, or voice messages left by the company.  All else related to ***************************** was handled according to the terms of her confidential work and hiring agreement. Although we sympathize with her about her drive-out tags being stolen, and not having money for childcare, we paid ************** on time.  She was given a payroll schedule when she was hired and could plainly see when she was to receive her first check.  If that did not comport with her needs, she could have requested a cash advance.  When ************** complained about not having any money for childcare, she was offered a cash advance to help her out, but she refused the cash advance.  ************** assumes no responsibility for her actions. Her version of someone being rude over the phone, is also subjective to her interpretation of her employer trying to get her to come to work,and advising her of the consequences if she doesn't.  In summary, ************** was given every opportunity to come to work through transportation for free or by getting a cash advance to take care of her childcare issues.  I am not sure what more I could have done for her, except to do the job for her.  Thank you for your time and attention to this matter.  Sincerely, *************************

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