ComplaintsforDowdlesports.com

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My complaint relates to Dowdlesports.com. I placed an order March 7, 2024 according to their website, was in stock(Order number: B123375). I then received an email that indicated sold out of the product on my order. And ask me cancel order or back ordered for approximately 9-12 weeks,I reply :ok,place my order on back order,and Dowdlesports charged US$81.53(Converted to Canadian dollars113.68) from my credit card on March 7, 2024;Until June 6, 2024 I don't got anything from my order ,On that date I sent email ask Dowdlesports cancel my order and refund , until June 12, 2024 that I received a reply from customer service that indicated the order was canceled and refund will be process. To date ( as of July 8, 2024) no refund has been received. I sent another three mail ,no reply, No one answers the phone when you call.Seeing so many similar complaints, I can't believe they have been doing this for so long.

  Business response

  07/22/2024

  We apologize for the delay as the automated refund failed to process when this order was canceled.  We were able to manually refund this order #B123375 today.  Please let us know if there are any additional concerns.

  Customer response

  07/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,

  Thanks BBB a lot!Your are doing a very great job!

  
  Bin Fang

  ***********, BC V2X 8H1 ******

  
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company accepted a backorder and charged credit card. After 10 months, no product. Emailed to cancel order, received confirmation, but no credit to card. Subsequent email resulted in can't return to card, because of time frame (why not say that previously). Could either provide email for paypal payment or receive store credit. Sent email ************************* for paypal and a paypal request. 2 weeks, no payment.

  Business response

  07/22/2024

  In researching this complaint, we found that the refund for this order #B119160 was issued on July 17th via PayPal for $124.65.  Please let us know if there are any further questions.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My complaint relates to ****** Sports and & Outdoors. I placed an order November 7, 2022 and received a confirmation. The order was for ammunition that, according to their website, was in stock. I then received an email that indicated it was placed on back order. I patiently awaited notice that it was in stock and was to be shipped to no avail. Upon inquiry, on August 28, 2023, I was informed that my order remained on back order. On that date I requested that my order be canceled and that a refund be issued. It was not until September 20, 2023 that I received a reply from customer service that indicated the order was canceled and that they were not able to issue an automatic refund on the original charge due to the passage of time. They indicated that they could instantly refund me through PayPal and requested the email address associated with my PayPal Account. I sent them my wife's account on September 20, 2023. I requested that they notify me when the credit was sent/processed. To date ( as of March 1, 2024) no refund has been received. I sent another inquiry. I await receipt of the sum of $219.15. In reviewing other complaints, it appears as though there is a pattern that has developed over time with the referenced entity. No one answers the phone when you call.

  Business response

  03/08/2024

  We apologize for the oversight.  We did send this refund this evening in the amount of $219.15 via PayPal.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered from dowdlesports website and it said it was on back order so i waited the **** weeks as there site stated never received so i asked for refund got and email saying refund complete but never received my refund of $47.03

  Business response

  01/23/2024

  We apologize for the delay with your refund as we were briefly closed for inventory and again for a recent winter storm.  We were able to process your refund today.  Please allow 1 to 3 business days for this refund to post to your account.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ************************

  **************************************

  ********, ** 44601

  
  

• Initial Complaint

  01/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I placed an order with Dowdles Sports and Outdoors *********************************************** *******, ** ***** *************) for two items. for a total of $ ****** on 11/7/2022 which the item was back ordered, after 6 months i contacted them and item was still back ordered. they finally answered one email over two months ago stating they would credit me through PAY Pal or ship the item. I don't have Pay Pal and received the item for other in the meantime. This seems like a scam. and they will not answer my Email or phone calls. Just looking for my Refund through the Credit card i placed the order on..Thanks, *********************** Cell # ************

  Business response

  01/23/2024

  Thank you for the communication.  We did find an order #B108570 in our system that is for a ****** "*****" with your address so not sure if that discrepancy has resulted in delaying a response to any previous correspondence.  Regardless, we are unable to directly refund your original charge transaction due to the amount of time that has passed since the original pre-order charge date of 11-9-2022.  We did cancel the order when requested and replied with an explanation as to why we cannot refund the original transaction.  This is time limit is a standard imposed on us by the payment card industry and is beyond our control or ability to override.  On the rare occasion when this becomes an issue, we have found a work-around by using PayPal.  PayPal does not cost you anything and we can instantly transfer the refund to your account.  All you have to do is go to paypal.com and create and account associated with your email address.  It is quick and easy.  Once the account is set up, just let us know and we will send the funds immediately (within business hours).  You can have PayPal transfer the money directly to your bank account or mail your a check.  As mentioned, there is not cost to you and you do not have to maintain any funds or other requirements for the PayPal account.  In fact, you can close if after you receive your funds.

  Please reply and let us know when your account is created and confirm the associated email address and we will send your refund.
  

  Customer response

  01/23/2024

  This is the third time I asked for a refund. As I stated before I dont have pay pal and dont want mags from you. Please re-turn my money, or the next email we be copied to the better business bureau of the ******************. ******************************************************************************
  
  Thanks,
  ************
  
  From: ************************ <************************>
  Sent: Friday, January 5, **** 7:33 AM
  To: ****************** <********************************>
  Cc: '***********************' <************************>
  Subject: RE: New Order # B 108570
  
  I dont have pay pal, and I ll I already replaced the item through a different vendor. At this time, please credit card with a re-fund.The order took too long to fill and know you have them in stock is odd.
  
  If you have any questions, please call me ************
  
  Thanks,
  
  From: **************** <********************************>
  Sent: Thursday, January 4, **** 2:33 PM
  To: *********************** <************************>
  Subject: Re: New Order # B 108570
  
  It appears that the automatic refund failed to process when the order was cancelled due to the length of time that has passed since the original charge transaction.  We are  856-278-4298receiving more of these magazines next week.  We have the following options at this time:
  
  1) We can instantly refund you through PayPal (please reply with the email address associated with your PayPal account there are not costs or fees associated with this method)
  2) We can reinstate the order and ship it next week
  
  Please reply and let us know what you prefer.
  
  On Thu, Dec 28, 2023 at 10:08?AM *********************** <************************> wrote:
  Please advise I canceled this order over a month and half ago, when due you plan on returning my payment of $ 103.24.
  Please call me if you have any questions it been on back order to long.
  ***********************
  ************
  
  
  Sent from my iPhone
  
  On Nov 7, 2022, at 11:29?AM, ******************************** wrote:
  
  
  Order Confirmation
  Please add ******************************** to your safe sender's list so that our order status emails are not filtered into your junk or spam mail.
  Also, due to material and labor shortages, port congestion and depleted manufacturer inventories, we are experiencing significant delays in all areas of the business. We are doing everything we can to maintain some degree of service during these challenging times.
  Due to the overwhelming number of calls, orders, inquiries for status and deliveries, we have suspended customer service by phone. Also, emails and orders may have a delayed response and/or processing time. We apologize for any inconvenience this causes. Your continued patience through this process is greatly appreciated.
  *************************,
  This email confirms that your order was received at ****** Sports & Outdoors. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order.
  Thanks for using ****** Sports & Outdoors.
  Order Information
  Order number: B108570 Order date: 11/7/2022
  Billing address:
  ***************************
  ************************
  ************
  *************************************
  Gibbstown, ** ***** **
  
  Payment Method:
  Online Credit Card Processor Shipping To:
  ***************************
  210 *********************
  Gibbstown, ** ***** **
  
  Shipping Method:
  USPS - Priority
  Order Summary
  Qty Price
  Walther Mag PPK/S 380 ACP 7rd Finger Rest Nickel
  Product ID: ************ 2 $43.97
  Subtotal: $87.94
  Discount: $0.00
  Shipping: $15.30
  Sales Tax: $0.00
  Total: $103.24
  
  View My Orders
  
  Visit Store
  
  
  ****** Sports & Outdoors
  **************************************
  *******, ** *****
  Phone: ************
  ********************************
  
  
  
  
  
  --
  Thanks,
  ****** Sports
  
  *Please add ******************************** and *********************** to your safe sender's list so that our order status emails do not get filtered into your junk or spam mail

  Customer response

  01/24/2024

   
  Complaint: 21181728
  
  I am rejecting this response because:Date Sent: 1/23/**** 7:02:45 PM
  This is the third time I asked for a refund. As I stated before I dont have pay pal and dont want mags from you. Please re-turn my money, or the next email we be copied to the better business bureau of the ******************. ******************************************************************************
  
  Thanks,
  ************
  
  From: ************************ <************************>
  Sent: Friday, January 5, **** 7:33 AM
  To: ****************** <********************************>
  Cc: '***********************' <************************>
  Subject: RE: New Order # B 108570
  
  I dont have pay pal, and I ll I already replaced the item through a different vendor. At this time, please credit card with a re-fund. The order took too long to fill and know you have them in stock is odd.
  
  If you have any questions, please call me ************
  
  Thanks,
  
  From: **************** <********************************>
  Sent: Thursday, January 4, **** 2:33 PM
  To: *********************** <************************>
  Subject: Re: New Order # B 108570
  
  It appears that the automatic refund failed to process when the order was cancelled due to the length of time that has passed since the original charge transaction.  We are  856-278-4298receiving more of these magazines next week.  We have the following options at this time:
  
  1) We can instantly refund you through PayPal (please reply with the email address associated with your PayPal account there are not costs or fees associated with this method)
  2) We can reinstate the order and ship it next week
  
  Please reply and let us know what you prefer.
  
  On Thu, Dec 28, 2023 at 10:08?AM *********************** <************************> wrote:
  Please advise I canceled this order over a month and half ago, when due you plan on returning my payment of $ 103.24.
  Please call me if you have any questions it been on back order to long.
  ***********************
  ************
  
  
  Sent from my iPhone
  
  On Nov 7, 2022, at 11:29?AM, ******************************** wrote:
  
  
  Order Confirmation
  Please add ******************************** to your safe sender's list so that our order status emails are not filtered into your junk or spam mail.
  Also, due to material and labor shortages, port congestion and depleted manufacturer inventories, we are experiencing significant delays in all areas of the business. We are doing everything we can to maintain some degree of service during these challenging times.
  Due to the overwhelming number of calls, orders, inquiries for status and deliveries, we have suspended customer service by phone. Also, emails and orders may have a delayed response and/or processing time. We apologize for any inconvenience this causes. Your continued patience through this process is greatly appreciated.
  ***********************,
  This email confirms that your order was received at ****** Sports & Outdoors. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order.
  Thanks for using ****** Sports & Outdoors.
  Order Information
  Order number: B108570 Order date: 11/7/2022
  Billing address:
  ***********************
  ************************
  ************
  *************************************
  Gibbstown, ** ***** **
  
  Payment Method:
  Online Credit Card Processor Shipping To:
  ***********************
  210 *********************
  Gibbstown, ** ***** **
  
  Shipping Method:
  USPS - Priority
  Order Summary
  Qty Price
  Walther Mag PPK/S 380 ACP 7rd Finger Rest Nickel
  Product ID: ************ 2 $43.97
  Subtotal: $87.94
  Discount: $0.00
  Shipping: $15.30
  Sales Tax: $0.00
  Total: $103.24
  
  View My Orders
  
  Visit Store
  
  
  ****** Sports & Outdoors
  **************************************
  *******, ** 38018
  Phone: ************
  ********************************
  
  
  
  
  
  --
  Thanks,
  ****** Sports
  
  *Please add ******************************** and *********************** to your safe sender's list so that our order status emails do not get filtered into your junk or spam mail
  
  Sincerely,
  
  ***********************

  Business response

  01/25/2024

  As previously stated, it is impossible to refund the original charge on your card.  If you are unwilling to receive the money through PayPal, the only other option we have is to have our bank mail you a check.  Please reply and confirm the address where you want the check mailed and the correct spelling of your name as it was input as "Dinan" when you entered the order.

  Customer response

  01/25/2024

  I sent all the information I have. I have even contacted my credit card company. But they said since it's an old case most likely there is no action on their part. they will also try to look into it too.

  if you have any questions please call me at ************

  Customer response

  01/25/2024

  I sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.

   

  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  01/25/2024

   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.

  Customer response

  02/02/2024

   
  Complaint: 21181728
  
  I am rejecting this response because:Date Sent: 1/25/2024 5:34:02 PM
   sent you all the information I have. I even contacted my credit card company to look into it also, but it's been a long time and not sure they can help, but they will they.
  
  please contact me at ************.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ****** ***************** is completely unresponsive. I placed an order on 12/21/2023 (B122273). I've emailed several times for tracking information and status of the order. There has been no communication that the product has shipped or is on back order. I've called their phone number and they have an automated message saying that they aren't accepting customer phone calls. How is the company to be reached if they won't respond by email or phone? My last email message to them requested that they cancel my order. I would like to purchase the item elsewhere ASAP and do not want ****** to eventually ship the product to me as I'll unlikely receive any communication about how to return the item.

  Business response

  01/12/2024

  We apologize as we have been behind in customer service and that was further exacerbated as we closed briefly for inventory.  Your order #B122273 did ship with **** Priority tracking number:  9405511206210410514043

  It is scheduled to be delivered to you on Tuesday, 1-16-24.  We apologize for the delay.
  

   

  Customer response

  01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  ********************************

  **********, ** 50312

  
  

• Initial Complaint

  11/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased an item on 10/5/23 order # B120674. I received an email 10/17/23 stating that the item was out of stock and asked if I would like a different item or a refund. I responded back inquiring if another item of similar yet lesser value was available and stated that if not I would like a refund. As of 11/18/23 ****** sports and outdoors has failed to return any of my emails or answer my calls. I would like to receive the alternative item I selected if available if not to receive a refund

  Business response

  11/25/2023

  To date, no payment has been received for this order.  Therefore, no further action can be taken with regard to the order.  The order indicates payment by money order, but as previously stated, no money order or other form of payment has been received.  If you acquired a money order and mailed it, please very that it has not been cashed or deposited as we do not have it.  You should be able to cancel the money order and receive a refund from the issuer.  We do apologize for the trouble you are having with this order.

  Customer response

  11/25/2023

   
  Complaint: 20891030
  
  I am rejecting this response because:

  I do not believe you have not received the payment. It was placed in he mail the same day it was purchased. Why would a company email offering to fill an order with a substitute item or cancel/refund if a substitute item was not acceptable if they had not been paid? Another reason I do do not believe the payment was not been received is what company would attempt to set up shipment of an item from a manufacturer directly to a customer prior to receiving payment? Further online investigation will show that this is a regular issue with ****** Sports in all aspects from failure to communicate, to purchases not being delivered and emails almost identical to mine. 

  
  
  Sincerely,
  
  *******************************

  Business response

  12/04/2023

  We apologize for any confusion regarding our previous response.  For efficiency, we have several customer service form emails that are used to respond to various scenarios.   The one you received was appropriate detailing the back order nature of the product you wanted to purchase.  It is more often used when an order that cannot be immediately filled is received and paid for by credit card.  If the customer replies asking us to cancel the order, the order is canceled and the credit card payment authorization is voided so the customer is not charged.

  Since your order was not paid with a credit card, we can understand how you could arrive at the assumptions in your rejection of our previous response.  We did check again today for any receipt of a money order or cashier's check and still, have not received any payment by mail for this order.  If payment was mailed, a couple of questions come to mind.  Did you send it to our ** Box **** as specified in our published policies?  Mail delivery to our physical location is not always reliable, which is why we use the ** Box for receiving payments.  Also, as stated in our previous response, you should be able to verify with the issuer of your payment method, if the payment has been processed, deposited or cleared.  We do apologize for the inconvenience, but are confident that we have not received any payment for your order as of today.
  

  Customer response

  12/07/2023

   
  Complaint: 20891030
  
  I am rejecting this response because:

  I'm only rejecting the response so as to answer the questions left by the company. No I sent the payment to your physical address as that is the only one that showed up during check out.

  I checked, no the money order has not been cashed but they want roughly 33% of its value to cancel and refund it. That coupled with the time to drive an hour and 40 miles to the closest  post office at the current cost of diesel would almost completely utilize any refund that they would offer making it a futile effort. 

   I guess we will just leave things where they are. I'm out money from making a bad business decision. there are numerous negative reviews that I have no reason to remove or change. The bbb can close their case and I will wish the company better luck with how they handle business in the future.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On November 8, 2022, I placed an order with ****** ***************** via dowdlesports.com for five (5) boxes of Winchester Ammo Super-X 22 Short Black Powder Blanks - Box of 50 (Order #: B108632). The cost of the order was $164.30. I paid for these with my credit card.On November 9, 2022, I was notified by ****** Sports, "We have sold out of the product on your order. Unfortunately, our system allowed orders to be placed even after these became unavailable. We also attempted to have our supplier ship this direct to you, but they are back ordered for approximately **** weeks." -- I opted to hold my place in line for delivery.After 12 weeks, on February 1, 2023, I reached back out to ****** to inquire about the status of the order, as I had heard no word for the past three months, nor had any delivery occurred. The following day, ******** customer service alerted me to the fact that "no additional updates regarding ETA are available." -- Again, I opted to hold my place in line.On October 18, 2023 - 49 weeks after placing the order - I reached out to ****** Sports once again. This time, I alerted the business that I would like a refund if there was still no delivery date in sight. -- ******** customer service responded the same day, noting that "To date, none of these blanks have become available." The representative did not acknowledge my refund request, and so I responded (the same day), making sure to be clear that I would like a refund to be processed.Over the course of the next nine (9) days and through five additional exchanges, I notified ****** Sports that I wanted a refund in the amount of $164.30 four (4) more times, two of which I provided my PayPal email address. -- ****** noted that the only ways that they could offer a refund were (1) store credit or (2) via PayPal.As of Friday, October 27, at 2:00 PM EST, I still have yet to receive a refund nor word from ****** as to when it should be expected to be processed, despite my numerous requests.

  Customer response

  10/27/2023

  To Whom It May ******************** you for your assistance. ****** Sports & Outdoor has finally issued the requested refund.

  Sincere regards,

  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered from Dowdlesports.com, Order number B117456 on June 6, 2023 and was told product was out of stock so I agreed to place product on Backorder. I inquired 1 time and was told the item was still on backorder. I decided to cancel the backorder and get my $139.48 back. Sent 2 emails and nothing. No response nothing. I see many other issues with this company.

  Business response

  09/18/2023

  We apologize for the delayed response as we received a shipment of these Nosler 7mm bullets last week and your order had been processed to ship.  However, based on your complaint with the BBB, we were able to stop the shipment and have canceled and fully refunded the order today in the amount of $139.48.  We appreciate you shopping with us online.

• Initial Complaint

  05/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 12/22/2021 placed an order with ****** Sports for $92.24 order #B87974, on 1/6/22 received email saying the item was out of stock and should be back in stock **** weeks, so it was put on back order #B87974. The first of 2023, I emailed ****** Sports to cancel my order and started requesting a refund, finally on 2/27/23 the order was cancelled and giving a new number of #CRM *****. After several emails to them wanting my money back, on 4/6/23, I received an email that the money was sent to paypal new order#CRM54420. On 4/10/23 paypay sent me an email that ****** sports had cancelled the refund, ****** sports has not responded to any of my emails nor will they answer the phone. Could you please help me get my refund of $92.24 back from ****** Sports. I feel that I have been very patient with them. If you have any questions you can email me.Thank you,****

  Business response

  05/24/2023

  We apologize for the miscommunication.  We had sent a follow-up email informing that one of the items on your order had become available.  The email asked you to confirm if you wanted to proceed with canceling the order for a full refund or have ** ship the available item and refund the item that remained on back order.  We do not show that we received a response, so the refund was left in limbo pending your response.  Based on this complaint, we are happy to issue a full refund if you will reply with the email address associated with your PayPal account.

  Customer response

  05/24/2023

   
  Complaint: 20097951
  
  I am rejecting this response because:I do not want the partial part of this order from Dowdlesports, I want a FULL REFUND of $92.24. My paypay email is **********************

  
  
  Sincerely,
  
  *****************

  Business response

  05/31/2023

  We have sent the full refund today in the amount of $92.24 via PayPal as requested.

  Customer response

  06/05/2023

  Thank you for helping get my money back from Dowdlesports.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩