ComplaintsforOakes Day Lilies

• Initial Complaint

  08/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 23, 2022, I ordered 3 daylilies from Oakes daylilies. I received notification on July 27, 2022 that my order had been shipped. I started to become concerned as it was almost a week since it had been shipped and I still had not received the package. I then received the package on August 4, 2022. Nine days after it had been shipped. Upon opening the package, I was met with moldy/slimy daylilies that smelled rotten. Prior to the arrival of my package on August 4th, I attempted to contact Oakes by phone on August 3rd to express my concern about the potential condition of the plants as I still had not received them at that point. I didn't receive a call back, so I proceeded to leave a negative review on their website as I had paid $53.94 for these day lilies and was completely mortified when I received them in the condition that they were in and again the amount of time it took to receive them. The owner did actually reply to the online review indicating their packages are sent out via FedEx or US postal service priority mail and it takes 2-3 days. When I received this comment regarding shipping from the owner, I proceeded to contact FedEx myself to find out how my package was sent and was informed it was sent FedEx economy ground which takes 2-7 business days to arrive. Had that information been available to me at the time of purchase, I never would have made that purchase knowing I was purchasing from Tennessee and I live in New Hampshire and that if it was being sent economy ground that the condition of my plants would not be okay in any way. You can't send a package economy ground and expect it to go from Tennessee to New Hampshire in 2 to 3 days. My assumption is the owner is aware of this. This is not good business practice. I am requesting a full refund of $53.94 and not new plants to be sent as they hesitantly offered in the review comment. The misleading comment about shipping is enough for me not to want any products from this business.

  Business response

  09/08/2022

  Business Response /* (1000, 14, 2022/08/30) */ We refunded her money. Consumer Response /* (2000, 16, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the businesses response as long as the refund is reflected on my next months credit card statement. Otherwise, I will proceed with submitting another complaint.

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