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ComplaintsforAdams Construction & Interiors, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contracted the company to remove and replace my upstairs shower. When the tile installer was putting the cement board up, he drilled into my water line, which caused a large mess and damage to my ceiling. The company fixed the leak and the foreman told me that they would repair my ceiling at no cost. After the work was completed, the invoice included ceiling repair. When I let *** ***** know about the issue, he accused me of trying to take advantage of him and to just pay the invoice. This is $450!! If the foreman would not have told me that the company would take care of it, I would have done the ceiling repair myself. *** refuses to listen, even when I presented him prof of what his foreman told me. He does not honor what his employees tell the customer and uses guilt and threats to get people to pay what his employees said was going to be included.Business response
03/09/2022
Business Response /* (1000, 5, 2022/03/07) */ The customer is correct that the tile installer did drill a hole in the water line and caused water damage to the ceiling. We did repair the damage to the ceiling and the customer is happy. On the signed proposal I listed the price to repair the hole in the ceiling that was already cut in under the shower drain by the plumber that he hired. The plumber told him he could not fix it and that he needed to replace the shower pan. The customer called me to give him a bid to repair the shower and an optional price to repair the ceiling below the shower drain. The customer accepted my proposal with no exceptions, he signed dated and sent the proposal back to me for the work to begin. My foreman told him that it would be no charge to repair the water damaged drywall from the hole my tile guy drilled in the pipe. We repaired the water damaged ceiling and the original hole that was listed in the proposal that the customer signed and accepted. I also paid the $69 service charge where the plumber he hired came out to inspect our repair on the damaged pipe. I told him that he was not being charged for any repair except the original hole that his plumber cut out. He was told by my foreman that he would not be charged for the water damaged drywall that my tile man caused. The customer just misunderstood what my foreman was telling him. The customer was happy with the quality of the work and was okay with everything, until he received his invoice. Consumer Response /* (2000, 7, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) If the company would have been clearer in the beginning, and *** not jumping to "your taking advantage of me" and would have been calmer when I asked about it, none of this would have happened. I was happy with everything until then.
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.