ComplaintsforExpress Chevrolet

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/10/22 l paid ******* to Express Chevrolet to fix my 2017 Cadillac Escalade Luxury. They gave me a three year warranty on the work. While doing the work replaced the camshaft They had to take out my radiator. That had lines that went to my transmission. September 2 2022 the claim came off. It stopped pulling on my wife coming back from work. I had it towed back to Express Chevrolet . They just added fluid to it. With out serving the transmission. Released back to me. It didn't drive right. I called and told them. They said it would leave out. It started slipping. I towed it back to them. They said that the transmission was gone and not there fault. My truck is now at ************************* transmission shop in ******* **. They said that caused it to burn up. ******* dollars to fix it.

  Business response

  11/21/2022

  Good afternoon *****,

   

  Please see the attached response from Express Chevrolet RE: Complaint # ********.  We are forwarding a signed copy of the attached letter to your attention at your office.

   

  Thank you for your help in this matter.

   

  We appreciate you,

   

  EdDoyle ManagingPartner/GeneralManager ******************************* ************ 3299Highway51South ********* ********* 38019 expresschevrolet.com

   

  Business response

  12/23/2022

  Good afternoon.  We responded to this concern and received notice that the file had been closed.  Please see the attached letter which was sent over a month ago--as well as a hard copy mailed to ***************** at the BBB office.  If you need anything else from us at all, please let me know!  Thank you!

  ***************, Managing Partner, Express Chevrolet

  email: *******************************

  Cell: **************

  Customer response

  12/29/2022

   
  Complaint: 18356919
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  H353030343538**3431H sold us a car and the salesman told us it had not been in any accidents. They also used the wrong credit score to calculate charges. When we showed them the actual credit score, they said they had made a mistake and used a different person&#**;s credit score by accident and they corrected it. In order to prove and verify it had not been in an accident, I asked them to send a video of the car. They sent us the video of the car but you cannot see the crack. There needs to be a close up to see the crack and the dead bolts that they replaced. Also, the camera needs to be focused in the right area. There is also damage that is not visible without examining the car and opening the hood. . They delivered the car to our house. My husband found the damage immediately. Then the salesman accused my husband of breaking it He said to just put some calking on it. Then he asked me to sign the contracts. He told me what they said and I signed it. I felt that he rushed me. We later took the car to a body shop mechanic who showed us severe damage to the body of the car due to a wreck. We feel H353030343538**3431H was misleading/misrepresenting 3. We were not advised that the car was previously wrecked/damaged and were actually told that it had not been in a wreck/accident.

  Business response

  08/15/2022

  Good afternoon *****,

   

  We hope that this response is helpful:

   

  Our interaction with the **** family began when Mrs. ***** husband called our Dealership.  Our Salesperson gave ************ details about the vehicle, sent videos as well as pictures. ************ then asked for a discount on the vehicle, and our Salesperson informed him that he would speak to our Sales Manager about that request, but that he could not guarantee a discount.  ************ advised him to find out and get back to him. 

   

  Our Sales Manager called ************ back to explain that we were 100% firm on the sale price.  Mr. ********** then said that our Salesperson had lied to him and insisted that he had been guaranteed a $500 discount.  Ultimately, ************ agreed to purchase the vehicle, so we proceeded to get credit information to secure financing for them.  Mr. and ************* said that they could not come to the dealer because they did not have transportation.  In order to help them, we agreed to deliver the vehicle to them once they agreed to available finance terms.   After we received their approval of the finance terms, our Salesperson left our Dealership at approximately 2pm on Saturday, June 25^th to deliver the vehicle and paperwork to their home.  

   

  Our Salesperson arrived around 3:30 because Mrs. ***** had a doctors appointment.  They looked over the car, the front left bumper had a piece that had separated slightly from the rest of the bumper.  That cosmetic concern was caused by a plastic clip that had become dislodged, and it was clearly visible in the video that our Salesperson sent to Mr. and **************   We have attached a CarFax report for the vehicle that confirms they concern was cosmetic.  Nonetheless, ************ became very upset and started yelling at our Salesperson and **************  Our Salesperson offered for Mr. and ************* to drive the vehicle, and ************* declined saying, I dont want to ride with him (her husband).  Instead our Salesperson asked her to at least sit in the car and start it while he was there.  ************* said, Yeah, its nice! I like it.  ************ was still arguing with ************* and told her repeatedly not to buy the car.  ************* started yelling at her husband saying **** please stop!  They argued with each other for about five minutes in front of our Salesperson.  Finally, ************* said to our Salesperson, I want the car.  Its fine.  We can fix it.  Its not a big deal.

   

  Our Salesperson then sat with Mr. and ************* on their front porch. Together they reviewed the purchasing paperwork and went over every detail.  ************, who was not on any of the paperwork at all, said that he did not understand how sales tax worked. Our Salesperson explained it to him, and ************ abruptly stood up and walked off angrily.   ************* willingly signed all the paperwork, even though ************ returned repeatedly to argue about various things regarding the purchase.  Finally, ************* got mad again and yelled at ************ again saying, ****, I need to get to my doctors appointment please stop arguing. He said, I dont care about your doctors appointment and walked off again.  

   

  Our Salesperson finished with ************* signing the paperwork.  ************* seemed happy with the vehicle, but unhappy with her husband.   ************ continued to argue with both ************* and our Salesperson.  ************* apologized to our Salesperson repeatedly saying she was sorry about the situation with her husband.  At one point, when ************ had walked away again, our Salesperson asked ************* if she was okay, not just with the car but in general, and she said yes.   Then our Salesperson asked her if she still wanted the car.  She said, Yes. I want the car.   Our Salesperson then congratulated her and to ************* to call her if she needed anything at all. 

   

  ************* signed a binding contract with ************** Financial.  She is free to trade that vehicle in to another dealership to get a different vehicle.  Based on our interactions with these Customers, we would not be interested in doing business with them again.

   

  Thank you,

   

  EdDoyle

  ManagingPartner/GeneralManager

  *******************************

  ************

  3299Highway51South

  ********* ********* 38019

  expresschevrolet.com

   

   

  
  

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