ComplaintsforRough Country, LLC

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered this rough country lift kit. - recieved wrong bolt and nuts for front spacers to mount to tower.- spacers were stripped on the bottom where the bolt is inserted.- called to request new spacer and bolt kit. Recieved a spacer but recieved the wrong bolt kit. Called and ordered another front spacer because it had stripped as well with the same bolt and nuts. - recieved 2 spacers and the right bolt kit. I was so happy to have the front of my truck jacked up!! I even toom a picture of it uploaded that to the complaint form!The rear lift installation was a little difficult .- lower shock mounting brackets where to big for the frame had bad welds that wouldnt allow them to seat in the frame. Use a grinder to smooth out the brackets. Thats the least i could do for rough country. Got the brackets in got tge coil spring spacers in but wait they were the wrong ones they are to short. the bolt that cane for the spacer was too long for the spacer. Now my truck is 2 inches lower in the back im ******. Nothing worse than finishing a lift kit lower your truck down to find out the your didnt lift you truck. I just want the right spacers for my 2007 ***** avalanche z71. They are not an 1 1/2 inch tall spacer they are taller. This will be like the 7th order from rough country ive had to make

  Business response

  07/01/2024

  Thanks for reaching out. It sounds like the factory coil have sagged over the years therefore needing to be replaced to gain the correct height. THe vehicle before installing the kit should have been 1.5-2 inch taller in the rear. So if you low in the rear right now, new coil springs from either the dealer or a set of OE replacement coils will need to be purchased. 17 years is a long time with oe coils to last. If you will contact our CS Team and we will have you check ride height measurements front and rear to rule out anything else. Call ************

   

  Thanks

   

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2017 gmc ****** 4wd. When I recieved my control arms in the box was instructions for a 2007-2016 Silverado/ ******. I was assured by customer service everything was the same and I could install. Come to find out there is one difference. Which is the small metal sleeve that goes into the knuckle. On 2007-2016 4wd Silverado/Sierras the small metal sleeve is NOT required for trucks with stamped steel control arms. On a 4wd 2017 **************** metal sleeve IS required for trucks with stamped steel control arms. So following the instructions I was given and the assurance by customer service I finished the install WITHOUT the metal sleeve as the instructions said. A few days later I hear/ feel a squeaking / grinding noise in my front end. I pull the tires off and what do you know on both sides the ball joint boot was completely gone along with all of the grease. Rough country was nice enough to send me new balljoints under warranty and also confirmed this was caused by the metal sleeve not being installed. Not only has this cause me multiple days without my primary mode of transportation, Now I have to pull the control arms again press out the old ball joints and press in the new ones and get the truck realigned! On top of all that There is a good chance the knuckles are egged out and I will be out the cost/ time for those. I am extremely dissatisfied with this entire process and I will not do any business with rough country in the future because of this. I hope this review saves someone time and money cause Im not getting either one back!

  Business response

  06/24/2024

  Thank you for reaching out. The instructions that come with the control arms tell you how and when to use the sleeves. If you have ***** models with cast steel OE arms you dont use the sleeve. If you have ***** with aluminum or stamped steel OE arms you will use the sleeve. If you would like us to replace the full arms for you we can take care of you. You will just need to contact CS team at ************

   

  Thanks

   

  Customer response

  06/27/2024

   
  Complaint: 21884989
  
  I am rejecting this response because:

  The instructions I was provided do NOT say anything about ***** Trucks. The only information is about *****. When I contacted customer service via live chat I was told that everything is the same. As stated in your response everything is NOT the same. I have attached pictures of the instructions I was provided that do not say anything about ***** trucks. In the second photo you can clearly  see the instructions I was provided telling me to use the sleeve ONLY if I have a 4wd with aluminum arms or a 2wd with stamped steel arms. But that is only true if you Have a ***** My truck is a 2017 4wd WITH stamped steel arms. Following those instructions I didnt install the sleeve, If I was given the correct instructions and not told to follow the wrong ones I would have installed the sleeve. I appreciate you offering to replace the arms but that does me no good the balljoints have already been replaced and I have no use for another set of control arms.
  
  Sincerely,
  
  *************************

  Business response

  06/28/2024

  Thank you for reaching out. We are happy to help you and warranty parts that were installed in error. We understand things like this happen and we dont hold it against our customers. Give us a call at ************ and we will replace the damaged part and happy to walk through the install if needed.

   

  Thanks

   

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered a lift kit for my truck on 5/19 received the kit on 5/22. On 5/24 I proceeded to install the kit and was missing various parts and had empty boxes. Not damaged empty.I contacted the rude customer service to let them know my parts were missing and the knuckles did not fit they told me it was my fault for ordering the wrong parts on the misleading web site. Then charged me $491 for the parts and sent everything out, not quite I was still missing a break line drop bracket the rear bolt nuts. They refunded the money to affirm and not the original method of payment and told me oh well what is done is done. When I asked about the missing parts he said send me a receipt and Ill pay for the hardware but not the bracket I had to make. They never sent the parts in the fireplace and only want to ******* money from customers. You dont get what you pay for and they are unwilling to help. Quick to tell you what you need but accept no fault if it does not work out. I will be filing a suit for the mental and emotional stress they put me through. **************** must get escalation training. Or they live for confrontation.

  Business response

  06/10/2024

  Thank you for reaching out. I have looked at the order and the original order was purchased for the incorrect knuckle. What we do for this type of order is charge for the new parts but refund back the difference to original method of payment once the parts have been sent back to us. This particular transaction was made through Affirm. Affirm handles your payment plan. Therefore when we do a refund it goes back to Affirm and Affirm issues you the credit to your Affirm account.

   

   

  Customer response

  06/10/2024

   
  Complaint: 21807404
  
  I am rejecting this response because: 1:You did not explain why the hardware was not sent with the original order or on the replacement order. Im still missing the right brake line drop bracket, the u bolt nuts, and the skid plate hardware. Who checks these kits before shipment? Will anyone be held accountable for the down time I had due to the missing parts?

  2:You also did not address the issue of fixing the selections for the kit as they are conflicting in there questioning. This will happen time and time again for you to take advantage of customers and belittle them on how this is their fault and they should have ordered the kit correctly the first time. When you know no 2018 Chevrolet came with aluminum stamped steel arms.
  
  Sincerely,
  
  *********************

  Business response

  06/11/2024

  Thank you again for reaching out. You can contact our CS Team at ************ to further service your questions. All vehicles after 04/01/2016 have stamped steel control arms. All vehicles before 04/01/2016 can either have aluminum or cast steel. We off the kit from 2014-2018 - therefore when you order the kit we ask the question which control arm do you have. The reason the alum/stamped steel are on the same configuration is that they take the same knuckle. The knuckle is the deciding factor on your ball joint sizing.

  And if you are missing components our sales CS Team will help you and expedite those pieces to you at no charge. Please call ************.

   

  Thank you

   

   

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  **********************************

  ***********************

  
  

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The item broke and they stated the item was discontinued. Which is irrelevant to their warranty which states Bed Covers 5 Year Manufacturer's Warranty Covers all components against manufacturer's defects.I either want a replacement or my money returned to me

  Business response

  06/10/2024

  Thank you for reaching out. We have a new version of the tonneau. I have you an order in the system and its shipping out today.

  
  Thanks

   

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 Jeep gladiator from a local dealership. The local dealership bought and installed the following bed cover ************************************************************************************** prior to me buying the Jeep. The bed cover leaks when it gets wet so much that it might as well not be on my Jeep. On May 20 2022 I reached out to rough country via there chat to have it replaced or fixed under warranty . Rough country first said there bed covers were not waterproof then I was told to send them pics of it leaking I did that the response I received was that rough country could not make out what was in the pics. The pics are attached to the complaint. The second response or I mean excuse was that it was installed wrong and that I needed to take it back to the dealer I bought it from. I tried to explain to rough country that I did contact the dealership and they refused to do anything about it saying to contact rough country for warranty work to which rough country stopped responding when I sent them what the dealership said. I just want my bed cover replaced under warranty.

  Business response

  05/21/2024

  Thanks for reaching out. What you are seeing is normal of any bed cover on the market. None including ours are 100% water tight. You can adjust the bedcover to get a better seal. But you will at some point get water in the bed. If you looking to upgrade to a different cover we will offer you a better price point. But no bed cover is going to stop leaks. Leaks can happen during hard rains - pooling on top of cover - car wash - spraying toward the bed into the cover. Generally all water that gets in the bed ends up going to the drainage hole area just like you showed in the picture. I hope this info helps.

  
  Thanks

   

  Customer response

  05/21/2024

   
  Complaint: 21737160
  
  I am rejecting this response because:

  I have owned many bed covers and never had any to leak till now. The whole point of a bed covers is to keep your bed dry and item you carry in the bed dry. Take your no bed cover is waterproof bs elsewhere.
  
  Sincerely,
  
  *******************

  Business response

  05/21/2024

  Thanks again for reaching out. If you would like to upgrade to a different bedcover you can reach us at ************ and we will offer you extra discount. Just remember bed covers can and will leak. You need to always check the seals - check the tightness of your clamps and the fit of the bed cover making sure the edges are giving you ample distance between the bed rails - bulk head and tailgate of the truck.

   

  Thanks and have a great day.

   

  Customer response

  05/21/2024

   
  Complaint: 21737160
  
  I am rejecting this response because: any excuse to get out of the warranty. You and your company are pathetic I would never do business with you again offering a discount is a joke when you should be replacing it under your 5 year warranty.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Tuesday April 2, 2024 with rough country (RC) for a set of airbags part#***** and airbag cradles part# ***** for are 2018 **** F250 On Friday April 5, 2024 had not received any tracking information, I went to there website to check my order, got no order was found.I called and spoke to *****, he was not able to find anything. He stated that they have had issues with ****** pay and their servers and that I would need to place a new order I placed a new order for the same above items and paid using the credit card option at checkout CC processed on April 5, items shipped April 5th, received parts on April 9th On April 10, 2024 I received an email that the 1st order has shipped. On April 13, 2024 we refused delivery from ***** and asked them to send it back to sender.On April 14, 2024 ***** attempted delivery again, he stated he would make sure they got sent back to rough country Both packages where received at RC on April 22, 2024 On May 2, 2024 Called RC and spoke with ****. He confirmed that both packages from the order that shipped on April 10th had been received at their facility and he would email their accounts department for a refund and that it would take 4-5 days for it to show back up in our account.On May 7, 2024 we still have not received credit back. I called RC spoke with ****, he said that **** had submitted the request for credit on May 2 and we should see the money back on are account in 5-10 days May 11, 2024 filled in RC support ticket, asking status of refund May 13, 2024 ***** at RC, said there was a charge back and it would take up to 16days after the CC company cleared it before I would see a refund May 17, 2025 spoke to Hoss at RC, he said the credit memo was in the system but a refund had not been initiated. Stated he would email accounting to find out why and email or call me back.As of 20:00 May 17th have not received an email or phone call back from rough country We want are money refunded to Credit Card

  Business response

  05/20/2024

  *******

  Thank you for reaching out with your concerns. I show our returns department checked your packages in Friday the 17th. The refund has been initiated in the system. All banks are different with an average of 4-5 business days to see the refund settle back into the account. However some banks can take up to 7-10 business days. We have it processed and a refund will show back up on your credit card very soon.

   

  Thanks

   

   

  Customer response

  05/20/2024

   
  Complaint: 21729112
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  I am optimistic at this time as we have no choice but to give it the 5-10 days that Rough Country has stated. 

  It is quite disappointing that it has taken us calling 11 times and multiple rough country CS members to get to this point.

  Packages where returned and recieved at Rough Country by ***** on April 22, they attempted to dispute that only one box was received until I gave them both tracking numbers. Finally on May 2 they admitted there mistake and that both packages where there, and still took till a call on May 17th for them to say a credit was issued to account and not a refund.

  please keep this BBB case open, will notify BBB when refund is showing up in are CC account

  Business response

  05/21/2024

  We apologize for the miscommunication and delay on your return. You have been refunded and it will settle in your account in a few days.

   

  Thanks

   

  Customer response

  05/24/2024

   
  Complaint: 21729112
  
  I am rejecting this response because: Rough country per you reply on 5/20/2025, 

  MESSAGE FROM BUSINESS:
  
  *******
  Thank you for reaching out with your concerns. I show our returns department checked your packages in Friday the 17th. The refund has been initiated in the system. All banks are different with an average of 4-5 business days to see the refund settle back into the account. However some banks can take up to 7-10 business days. We have it processed and a refund will show back up on your credit card very soon.

  it is now 5/24/2024, checking Credit account there is not yet a refund or any pending refund. This needs to get resolved ASAP as it has been almost 8 weeks since this ordeal started, We will paying interest for a 2nd time to the CC company for delay in refund from Rough country

  
  Sincerely,
  
  *******************************

  Business response

  05/29/2024

  The refund was done on 5-20 - The banking system you use can take up to 7-10 days to go back to you account. You can contact your credit card company if you need more information.

   

  Thank you.

   

  Customer response

  06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  After almost 2 months, there is a pending refund on are CC

  
  Sincerely,
  
  *******************************

  *****************************

  ***********, CO 80031

  
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So i purchased a Rough Country CV Rear Driveshaft for 3.50 to 6-Inch Lift (***** Jeep Wrangler JK 2-Door) SKU: J125825 for $459.95 from extremeterrain and recently I had one of the universal joints failed so I have tried to contact both extremeterrain and rough country regarding the lifetime warranty this product is supposed to have and have yet to get any response from either company. ExtremeTerrains website states they dont warranty anything outside 30 day window which is why I also contacted rough country so since I couldnt get any response from either company I was forced to search locally for a replacement universal joint I was able to find a replacement at a autozone 1 hour drive from my house due to me dealing with a spinal cord injury I had to pay someone to remove drive line, press out failed universal joint, press in new replacement universal joint and reinstall driveline. I Spent over $200.00 between gas to go get the part , purchase the part, and pay to have it installed . I have attached photos of item, failed, item , receipt of rplacement part, and warranty

  Business response

  05/02/2024

  Thank you for reaching out. Our warranty on driveshafts is 3 years. If you purchased our parts from another company all you will need to do is contact the company you purchased the item from to get you purchase order number - you can them give us a call and we can pull up the order and issue you warranty parts. However if you went out on your own and purchased parts from another company to service the item we do not reimburse you for any of those parts or items. Our CS Team is here to help - call us at ************
  

   

  Thanks

  Customer response

  05/02/2024

   
  Complaint: 21654400
  
  I am rejecting this response because: the item I purchased clearly states lifetime warranty second extreme terrain only warranties your products for the first ***************************************************************************************************************************** for the money I spent to replace your faulty part what else am I supposed to do when I can't get you guys or extreme terrain to respond am I supposed to just leave my vehicle disabled while you guys figure out whether or not you're going to replace it I'll just hire a lawyer and I'll see you in court
  
  Sincerely,
  
  ***********************

  Business response

  05/02/2024

  Thank you for reaching out. Our warranty on driveshafts is 3 years. If
  you purchased our parts from another company all you will need to do is
  contact the company you purchased the item from to get you purchase
  order number - you can them give us a call and we can pull up the order
  and issue you warranty parts. However if you went out on your own and
  purchased parts from another company to service the item we do not
  reimburse you for any of those parts or items. Our CS Team is here to
  help - call us at ************

  Customer response

  05/02/2024

   
  Complaint: 21654400
  
  I am rejecting this response because: I'm already dealing with your customer service team on another issue with other parts on my jeep that are manufactured by you guys spend hours on the phone or multiple emails for you to tell me that you processing an order and sending them out and then I never receive it yeah okay I'm not dealing with that I'm going to contact an attorney and I'm going to take you guys to court
  
  Sincerely,
  
  ***********************

  Business response

  05/02/2024

  This customer has not called into the customer service line although he says he has. We need just a little info from him and are willing to help this customer. This customer has purchased items from a 3rd parts that is not willing to help but we will. We just need to customer to provide info and we will warranty whatever he needs.

   

   

  Business response

  05/02/2024

  Date Sent: 5/2/2024 12:31:35 PM
  

  This customer has not called into the customer service line although he says he has. We need just a little info from him and are willing to help this customer. This customer has purchased items from a 3rd parts that is not willing to help but we will. We just need to customer to provide info and we will warranty whatever he needs.

   

  Customer response

  05/02/2024

   
  Complaint: 21654400
  
  I am rejecting this response because: I already had universal joint on your driveline replaced I was not going to have my vehicle sit disabled waiting for someone to contact me back on warranty I sent you guys and extremeterrain messages via your websites and got zero response you already stated I was out of luck on the money I paid to have failed universal joint replaced which has me around $700.00 between the initial cost of driveline and getting it repaired. I really thought you guys made a great product which is why 85% of my suspension is your guys parts guess this is a hard ****** learned as I will never purchase another part made by you guys and I will never recommend you guys to anyone if anything I'll tell of my horror story dealing with you guys 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I had contacted rough country regarding warranty on premium N3 shock absorbers I purchased from them that started showing signs of leaking after a few emails back and forth and sending them pictures of the shocks in question I was told that a order was being setup to be shipped out under warranty. I received the above mentioned email on April 19th Ive yet to receive any type of tracking info nor am I able to see this order online I have attached the email to this complaint.

  Business response

  05/02/2024

  Thank you for reaching out. We are happy to help you with replacement shocks. Please give our CS Team a call at ************.

   

  Thanks

   

  Customer response

  05/02/2024

   
  Complaint: 21654222
  
  I am rejecting this response because: I have already dealt with there customer service team your customer service team said in an email that a certain order number was being sent out to me but yet I have yet to receive the replacement parts I'm unable to look up the order number that you guys provided me there's no tracking info for it
  
  Sincerely,
  
  ***********************

  Business response

  05/02/2024

  Thank you again for reaching out. We have over 40 CS Team members - give us a call at ************ and we will be able to assist you. We also have a chat service on our website if making contact through phone does not work with you.

   

  Thanks

   

  Customer response

  05/02/2024

   
  Complaint: 21654222
  
  I am rejecting this response because: maybe you haven't read the email that I attached to this complaint I've already dealt with your customer service team you clearly stated and order number that you were getting ready to send out to me but here we are weeks later I still don't have my replacement parts you still aren't responding to any of my emails or messages this is an absolute joke you've already told me you were sending me out the replacement parts all I need from you is a tracking number to track the shipment
  
  Sincerely,
  
  ***********************

  Business response

  05/03/2024

  I am unable to find anything current in our system for you. Please contact one of our 40 CS Team agents and i promise you they will get the error corrected.Reading your email it appears their was conversation that should have resulted in parts being shipped - I cant be certain but i would imagine the final step of the warranty process did not get complete - meaning approving the order. I am very sorry but our team will solve the issue.
  

  Call ************

   

  Thanks

   

   

   

  Customer response

  05/04/2024

   
  Complaint: 21654222
  
  I am rejecting this response because:I shouldn't have to keep contacting your cs team you guys need to figure out what's wrong on your end because you guys already sent me this in email 

  
  Re: Contact Form - Warranty Customer Support <********************************************************************> Fri 4/19/2024 6:53 AM To: *********************** <***********************> Order number ******* has been placed to get that sent out under warranty

  So how you can say you can't find anything in your system is ridiculous not only did I attach email from you guys I pasted the text contents I need the front and rear premium n3 shock absorber replacements for my 2013 jeep Wrangler JK 4 inch lift that I was told was being sent out 

  Sincerely,
  
  ***********************

  Business response

  05/06/2024

  Customer is not willing to make contact with our CS Team. We are happy to help. I have searched the system and i can find anything under name - phone or email. Once customer makes contact we will do whatever it takes to clear up the issue.

   

   

  Business response

  05/07/2024

  Customer is not willing to make contact with our CS Team. We are happy to help. I have searched the system and i can find anything under name - phone or email. Once customer makes contact we will do whatever it takes to clear up the issue.

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I contacted rough country and parts are supposed to be getting sent out so we shall see

  
  Sincerely,
  
  ***********************

  ***************

  ********, AZ 85128

  
  

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Hard Low Profile Bed Cover for my 2023 ****** Tundra. I was driving from ***** to ******* and the cover flew away on the freeway hitting a car and causing an accident. My insurance covered the accident, however they did not cover my bed cover. I tried calling rough country but they never answer my calls or return my calls. The only time they answered, they send me to a voice mail line. I have tried to send them emails, calls, but nothing yet. Order # **********

  Business response

  04/24/2024

  Our warranty on bed covers do not cover them flying off. All bed covers must be checked to make sure they are secure. We will discount the cost of a new bed cover but will not replace due to install error or not checking to make sure the clamp and hinges are secure. You can call us at ************ and allow us to help with the price of the replacement.

   

  Thanks

   

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a lift kit, wheels and tires, and tire pressure sensors on 3/11/24 - had all items professionally installed - however, the pressure sensors are not working. The professional installer is advising that they do not work for the truck, and should not have been sold, as they are not being read by the truck computer, nor are they picking up on the sensor reader the shop has. Attempted to contact Rough Country via their chat feature, and instead of handling the issue via chat - the medium I was using as I was unable to call - they simply referred me to their customer service number. This purchase was over $3500.00, at the VERY least they can provide us with sensors that work for the vehicle.

  Business response

  04/02/2024

  Thank you for reaching out. We are able to help. Please contact our CS Team at ************. We will diagnose your issue over the phone or help with a solution.

   

  Thanks

   

  Customer response

  04/02/2024

   
  Complaint: 21512945
  
  I am rejecting this response because:  This is one of the main points in my complaint, the fact that calling is not convenient - why offer chat or email if your only response is to have me waste my time and call...
  
  Sincerely,
  
  ******************************

  Business response

  04/02/2024

  Thank you again. We are happy to help. You will have to contact our CS TEAM at ************. Once they have all your info we can proceed with helping you solve the issue with the sensors.

   

  Thanks

   

  Customer response

  04/02/2024

   
  Complaint: 21512945
  
  I am rejecting this response because:  Giving the same response does not answer or fix your previous response - seriously?  That is customer service 101
  
  Sincerely,
  
  ******************************

  Business response

  04/02/2024

  We are not asking a lot from this customers. We just need them to call in to our office at ************. Our CS Team will need some info from them and then we can proceed with a solution. Continuing to reject our response on here is not going to get anyone anywhere.

   

   

  Business response

  04/03/2024

  From the BUSINESS:

  Sent 4/2/2024 5:05:29 PM

  We are not asking a lot from this customers. We just need them to call in to our office at ************. Our CS Team will need some info from them and then we can proceed with a solution. Continuing to reject our response on here is not going to get anyone anywhere.

   

  Customer response

  04/04/2024

   
  Complaint: 21512945
  
  I am rejecting this response because:  The fact that you cannot just correct the issue via the BBB portal, or your own chat/email feature is appalling, and frankly extremely unprofessional.  Do not offer the medium of communication if you are unwilling to do anything via that medium.

  What is the exact purpose for forcing me to call?  If you have specific questions you need answered, please feel free to provide them to me here and I will gladly respond in a timely manner.  Other than your convivence you have not presented a valid reason for forcing me to do something I have previously advised I am not going to do.  

  Please note, I will continue to seek assistance through any means necessary - and given the total of the order that was paid in full to your company that is not limited to the BBB.  My next option will be reaching out to the **** and the ********************* ***************************** along with placing a formal complaint with the ** Attorney General's office.
  

  
  Sincerely,
  
  ******************************

  Customer response

  04/04/2024

  I find it very sad that the BBB would consider a business providing a phone number to be their best effort.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩