ComplaintsforTriple T Tire & Alignment
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/12/24 We took our vehicle to Triple T Tire to replace our brakes and Rotors. We were couldn't leave with our vehicle because Triple T Tire said they needed to oder part's. As we thought it was only brakes and Rotors. Triple T Tire started adding more to our bill racking our bill up to ******* witch we couldn't afford so ***** the service desk lady said we could apply for Acima so we did. We were approved for ******* loan. The next thing Triple ************ kept coming out to the waiting room. Saying we needed a new master cylinder and a new caliper. ***** kept telling us something seized on the vehicle. So they had to oder a new one. They broke our lug nuts and bolts and something else. We had to replace it even though they broke it. On may 16 2024 our vehicle broke down. My husband had to tow to Triple T Tire because everything should have been under warranty. As of yesterday 7/17/24 we were told by Triple T Tire our vehicle was safe to drive. We picked up our vehicle on 7/17/2024 Today 7/18/24 I drive the vehicle 10 minutes down the street. The vehicle won't go any faster then 30 mph then the vehicle started dropping speed going 25 mph then the vehicle started smoking. So I pull over to a safe parking lot. I called Triple T Tire to tell them I am broke down. And they assured me my vehicle was safe to drive. ************ whom I was speaking to. Said they test drive the vehicle on the highway. I said how is that possible when the vehicle is not going any faster the 30 mph. ************ said get it tow back and we will look at it and fix it. I said my vehicle has been on your lot for almost 3 months and you haven't fixed nothing. You haven't looked at my vehicle every time I called Triple T Tire they always told me they don't know what is wrong with the vehicle. They were always passing the ***** To another person for me to speak to. ************ supposed to be service writer. Mrs. ***** front desk. ******************* Mr. *** the manager all the above have no clue what's wrong.Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At 1:14pm ON MONDAY 5/15/23, I called and ask what they charge to fix a caliber. He ask did I have my part and I said yes, he then said oh ******. I said that's a rip off, other people is Saying 70 to *****. They should be ashamed of themselves. (****)Business response
06/01/2023
reach out to let you know on this when they called in and asked us for a price we gave them the price and we also told them that we would need to flush the system they did not get the work done with ** any question you can call ********** ask for red--
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.