ComplaintsforBackYard Pit Stop
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We bought a brand new big dog mower from this man last year and have had NOTHING but issues from it. Has literally been a garage ornament! We have brought this mower to him twice now and every time received it back STILL BROKEN. Every time we have brought it to him he has ironically blamed it on things that void our warranty. HOW IRONIC?! We did everything he told us to.. still didn't fix it. We FINALLY got a second opinion from a repair shop we know to be true and they told us there's no way he is being truthful about anything he's telling us and that there is issues inside the motor. So we call him AGAIN for the THIRD time at his shop and the first thing he says is well what do you want, an argument? Excuse me?! Someone who has paid you so much money for a lawnmower and has had this much trouble out of something YOU sold us does not deserve that treatment. So he then goes on to say well if someone else can fix it then you need to take it to them and hung up. So here we are a year and a half in, still a messed up mower, and NOW will have to take it to someone we have to pay because this man WILL NOT honor the warranty with our mower and fix it. Getting someone else to fix it is going to void our warranty! He will not honor the warranty that comes with them and he will refuse to fix it!!!!Business response
06/22/2022
Business Response /* (1000, 11, 2022/05/31) */ The customer brought his Black Jack Big Dog in to the shop because it was surging up and down with the lost of power. We took it in to the shop immediately, to find contamination in the carburetor. I called the customer for pickup. when they arrived I explained the unit had contaminated fuel and needed to be pulled out. I explained that the work preformed was NOT covered by warranty, however was NOT charged for work preformed. The customer called back to report the mower was doing the same thing. I suggestive that he carry to any other Big Dog Dealer (his warranty would be honored ) for a second opinion. Instead he chooses to go this route and Face Book. Consumer Response /* (2000, 13, 2022/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) You absolutely did not "suggest" we bring it to a big dog dealer. You said don't bring it back very unprofessionally lol. But it's okay. The company who actually endorses you fixed your mess up and it was actually the whole carburetor itself which explains why every time you "cleaned" it and tinkered with it it still did not fix it. Do better business!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.