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ComplaintsforRapid Response Plumbing, Heating & Cooling
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The problem started on 4/15/24. A heating coil needed to be replaced. This took 3 days to complete the job with the first 2 days not ending until 10 & 10:30 at night. The first 2 technicians were rude not speaking when greeted & no explanation of what was taking so long. Upon contacting the company my husband (*****) received tons of ******************* would be out to repair the damage to the bedroom ceiling. This was supposed to have been a simple paint job plus a refund of $250.00 for our trouble.I took over the process of trying to get the issue resolved on 5/14/24 without success. I have been communicating with ****** (supposedly a manager) through text messaging. ****** was trying to schedule someone named **** to paint the small area but he was busy on another job.I suggested to her to give me an additional $50 for a total of $300. & we would call it even. She was in agreement with this offer in which I was expecting a check in the mail on 6/7. It is now 6/14 & still no check. I called ****** today at ************. Time was 1:32 pm to let her know I haven't received a check. She was going to check on this right away & give me a call back. It's now 2:38 pm without a response. I hope you will have better luck dealing with this company & getting a total refund of $666 for **** have text messages & a picture but don't know how to upload them. Thanks in advance for your help.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.