ComplaintsforLink2gov

Billing Services

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
No longer need service and want to cancel/ delete the tax liability and future payments. They keep taking the payment ( the irs is getting it). and I cant get into the website and they dont answer the phone. The temp passwords they keep sending me do not work. Ive been trying to contact them for over a month now, everyday. Sent them messages using their contact form and called several times everyday. They are a bad company and I need this rectified right now.
Business response
07/17/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.
We've disabled the scheduled payment plan in your account, at this time. There will not be any future payments made.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 14, 2024, I used the services of Pay1040.com to pay my mother-in-law's 2023 taxes. I received a receipt and confirmation of payment. I was also charged a service fee. On June 3, I received a CP14 letter from the *** stating that my mother-in-law's taxes had not been paid, and she was being charged penalties and interest for the late payment. I have been attempting to contact Pay1040.com by email and phone since that day. I have spent more than eight hours on hold with the company phone tree. I have been hung up on 4 times and cut off without reaching an agent 3 times. I still have not received a response to my email contacts. My mother-in-law and I have never been late in making a payment to the ***. The *** was gracious enough to halt the penalties and interest until July 9, 2024, but since I have not resolved the issue with Pay1040.com, I am being forced to pay the taxes again with the penalty and interest added. I paid $3,533.00 for taxes with an $87.97 service fee. In addition, I have had to pay $73.37 for penalty and interest to the ***. I would like a refund and repayment for the service fee and the penalty interest for a total of $161.34.
Business response
07/08/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268451331001935.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Customer response
07/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
07/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 16,2024. I paid $537.00 plus $10.04 fee to Link2Gov. To pay my 2023 *** income taxes through my paypal account. On July ******** I received a letter from the *** stating my taxes have not been paid and are 3 months past due. Which have now incurred penalties. The number provided to contact this business is a non working number.
Business response
07/08/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450931125327.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Initial Complaint
07/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On December 30, 2022 I used the pay1040.com *********************** We paid the *** $8000 plus a service fee of $149.60. We received a confirmation #*******. There is an email from company and two withdrawals for the aforementioned amounts.The *** does not have any record of this being paid. We have been unable to contact pay1040.com by phone. Endless hours and no one answers.Their website has a corporate name Link2gov corporation but we cannot find a Resident Agent under that name in *********The reason we took more than one year is because we were not informed to the missing payent till early 2024. Attempts to resolve with *** or company have not been successful.
Business response
07/08/2024
Please contact our pay1040.com service center at ************ (************** for international callers) to verify all the information that you provided with the payment, as we are unable to do so over unsecure email. We will then send a request to the *** to have them post the payment correctly.

*********** center is open 24 hours a day, 7 days a week, and has English and Spanish speaking representatives that are available to assist you.

Thank you for using PAY1040.com.
Initial Complaint
07/03/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I used this site to pay my taxes 05/20/2024 we are now on 07/02/2024 and the payment is still pending accruing penalties. My EFT reference number is ***************. My confirmation number is *******.
Business response
07/03/2024
Hello,
We would like to apologize for any inconvenience this may have caused you. Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season. We were able to locate your payment of ******* with the *** number you provided. Your payment was sent to the *** with a payment date of 5/18/2024.

We've recently been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268454231007070

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Operations / Support Engineer III
Pay1040.com - Operations / Support Center

T: ***************
E: ************************************

Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** De La ****
Initial Complaint
06/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 12th I made my federal tax payment on H&R Block site through Pay1040.com confirmation *******. I received a confirmation that the *** accepted and was given an *** number for *** purposes. I now have a notice from *** stating we still owe the taxes. After lengthy conversation with *** reps, there is no information showing for the *** number. My bank acct was drafted to US Treas Tax Payment ***********. Again after numerous calls, it is determined there is NO US treas tax **** in ***********. The phone number given on the transaction details supplied by my bank, is a number for automated utility pmts!I have called Pay1040 and spent over 10hrs on hold, being told my call is important please continue to hold an available representative will be with you shortly. No one ever answers. Ive had to pay my federal taxes for a second time to avoid further interest & fees. My tax payment of ****** plus ***** transaction fee is ****** was somehow lost or hacked after pay1040 accepted it. I need resolution asap.
Business response
07/01/2024
Hello,
We would like to apologize deeply for any inconvenience this may have caused.
We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450731015638.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Operations / Support Engineer III
Pay1040.com - Operations / Support Center
T: ***************
E: ************************************
Initial Complaint
06/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Using a link for the *** website, I used a link to Link2Gov (1040.gov) to pay my Federal income taxes. The *** has sent a bill with interest showing no payment. I have tried contacted Link2Gov using their website sending multiple requests for assistance but get no response. I have tried calling multiple times, waiting on the phone for hours with no answer. Their answering service only states to contact the *** for inquiries. Your *** reference number is ***************. If you need to contact the *** regarding your payment, please provide the *** number for faster service. Their origrinal email after my payment states this: Your PAY1040 confirmation number is *******. Your PAY1040 confirmation number is *******.Website: **********************************
Business response
07/03/2024
Hello,
We apologize for the inconvenience this may have caused you. We were able to locate your payment with the confirmation number you provided (*******)
Your payment was made and processed on 5/15/2024 and has been accepted by ***. Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268453831004271

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Operations / Support Engineer III
Pay1040.com - Operations / Support Center

T: ***************
E: ************************************

Customer response
07/08/2024

Complaint: 21888461

I am rejecting this response because:
After contacting the *** and request transaction history my payment is still not showing as being recieved. Since Link2gov is well connected to the ***, I expect them to contact the *** and determine where the money I paid is at and why they are saying it has not been recieved.

Sincerely,

***********************
Business response
07/09/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268453831004271.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Respectfully,

Pay1040.com **************** Team
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/15/2024, my husband and I submitted our *** tax payment via the pay1040.com website. On 6/3/2024 we received an *** notice stating that our payment has not been received and we owe the original tax amount plus interest and fees. We contacted the *** and provided our payment confirmation # and EFT #. The *** stated that we needed to call pay1040.com to see whats going on. We have called daily and have been on hold in excess of three hours without reaching anyone at pay1040.com. We have also submitted several contact requests via their website, which states that they will respond within 24 hours. Its been weeks and we havent heard from anyone and are still unable to reach a representative. Meanwhile, our payment has still not been processed by pay1040.com. We contacted our credit company and because we paid more than 30 days ago they cannot reverse the charge and they have confirmed that the payment has already been processed. We are beyond angry and frustrated at the complete lack of communication and inability to reach anyone at pay1040.com to resolve this. We do not recommend processing payments via this site. And we are considering hiring an attorney to pursue the matter further.
Business response
06/24/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450831097088.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 13 April 2024, my wife and I filed our 2023 taxes and submitted them through a third party tax preparer (H&R Block). When filing, we chose to pay through credit card, and were directed to pay1040.com as an agency that is able to take credit payment for the **** Even the *** website (****GOV) advises pay1040.com. We paid pay1040.com immediately with our credit card on 13 April, the full amount owed to our Federal taxes, which was $3805.00, and the credit card has proof of this transaction going through/approved as well. The confirmation number for the pay1040.com transaction is *******. Fast forward to present-day - I received an *** non-payment notice on 03 June 2024, stating that not only had the *** not received payment for my Federal taxes, but now there are incurred penalties and interest. Presently, the *** wants $3884.02 with the added fees. When I received the notice from the ***, I immediately called pay1040.com number on their website (Phone: ************** (TTY: 711) Hours: 24 hours a day, 7 days a week). I have literally sat on hold to speak with a representative that can help me 4 times, for over 3 hours each time, waiting for a supposed customer service representative from their company to take my call and rectify the issue. I have called during the day, late in the evening, doesn't matter - never had any success reaching this company. Each time, without fail, the call suddenly drops near the 3rd hour. Sometimes the hold music stops, and is silent, for an hour or so, and then comes back on later. There is never anyone that answers. I have also submitted my information/concern via their webform (***********************************************) - no response to that either. Upon further online reading and investigating, I see that I am one of MANY, MANY dissatisfied customers, with the exact same issue. *** never receives the payment, and no way to contact this company. That is the very definition of fraudulent behavior.
Business response
06/14/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450731212431.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
payment for PAY1040 to IRS never submitted. PAY1040 is impossible to reach by phone, 4+ hours on hold trying. ************** guitar lick after 120x gets old. i have payment confirmation number and confirmation emails. five hours trying to resolve. zero progress. letter from IRS requesting payment of total amount I paid PAY1040 dated june 3rd 2024. april 13 i paid PAY1040 via a **** of **** Credit card. *** confirms transaction was completed. Promise by PAY1040 of being friendly responsible **************** in a SCAM. Fix please this hoax. Leadership should be ashamed.
Business response
06/14/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450731203385.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Customer response
06/19/2024

Complaint: 21842148

I am rejecting this response because: i checked my IRS account and they're are no pending payments.
maybe payment was posted somewhere else?
i see my taxes from previous years. see info pasted below ...
Sincerely,
**************************

There are no pending and scheduled payments at this time.
Processed Payments
View payments made in the past 5 years. Note that check or money order payments may take up to 3 weeks to show here.
This list does not include tax withholding.
Page 1 of 1
Date Tax Year Type Payment Method Amount EFT Number
Apr 17, 2023 2022 Balance Payment Online Account ***********************
Apr 18, 2022 2021 Balance Payment ****** $2,136.00 200251064988137
May 15, 2021 2020 Balance Payment ****** $2,932.00 200153945916823
Customer response
06/24/2024
as requested .... there is no record of pending payments in my IRS account for this year's taxes.
Business response
06/24/2024
The *** accepted the payment but may not have yet processed the payment to the point that it reflects as pending in your *** account. Please call the *** and provide them with your payment's EFT Reference Number for further assistance.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Customer response
06/25/2024
I am on phone with IRS Rep. She says they have ***** payment per the *** number. Payment was received in April. Rep says the *** on payment from PAY1040 has a completely different ***. Mine ends 8706. And I CANNOT log in to pay1040 or request a password reset. unrecognized credentials. my email is ********************. Please Look into this soon. HRBlock is about to recommend to their clients to never use PAY1040. CONF NUMBER: 6523063
Customer response
06/25/2024
two hours on phone with IRS. the SS# entered by pay1040 is ********* - i have zero idea what this number is. my ssn ends 8706
how do we fix??? my phone is ************. already held on your cust support line for 4 plus hours. who can call me who can update payment using correct SS# ?
Customer response
06/25/2024
image from my account indicxating wrong SS# by pay1040. today i had to create a account.
Customer response
06/26/2024

Complaint: 21842148

I am rejecting this response because: see prev emails.

completely wrong SSN entered before sending to IRS. So payment is on hold and needs to be fixed by pay1040.

im not at all familiar with the number entered. ur phone number is i m p o s s i b l e

Sincerely,

**************************
Customer response
06/27/2024
Hard to understand why not getting a reply from Link2Gov or Pay1040? I added additional detail to this complaint per IRS. Radio Silence. Sending an email via their support pages results in "delivery failures". tired six times. And their support phone number kicks you off after holding a half hour. Nearly a dozen phone call attempts resulted in reaching ZERO reps.

Basically Pay1040 needs to call me so they can enter the correct SSN in my payment to IRS. The number they entered I have never seen before. My SSN number ends with 706 (not 251)
**************************
************
Business response
07/08/2024
**** you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

We've been in contact with the *** concerning unapplied payments, they responded to us stating:

"Currently, we are encouraging taxpayers to use their Online Account to see pending electronic payments. Taxpayers with an *** account can login to their accounts at www.irs.gov and research to determine if we have received their payment and are working to correct the error. Taxpayers will see a pending payment note in the Payment Activity Section of their online account. Taxpayers who do not have an *** online account, can visit www.irs.gov and follow the steps to create an account."

The *** has also provided us with the confirmation # (*** reference number) that they have assigned to your payment. Your *** reference number is 268450731203385.

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the ***, please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team
Customer response
07/19/2024
I am traveling. Have not heard from pay1040 or anyone that this issue was resolved. PAY1040 posted to wrong SSN. Please do not close. I have no word anything has been resolved. My present location had limited WiFi.
please call with questions
************
Customer response
07/19/2024
I just logged onto IRS. NOTHING changed. Still owe $1,8xx And NO payments are pending. Someone at linktogov needs to tell that They somehow plugged in someone elses ssn with my payment. I have no idea whose number that is. HELP please!!! I did nothing wrong and ********* has done nothing to fix this beyond sending dum dum blanket emails.
linktogov or pay1040 have ZERO phone support. I was on phone with IRS for 1 1/2 hours. They could not fix it due to system limitations.
BAD BAD BUSINESS. HR ***** has said they will stop recommending them to their tax clients.
Business response
07/24/2024
Thank you for using Pay1040s ********************** at www.pay1040.com for your federal tax payment this season.

The taxpayer ID that was submitted with the payment was the taxpayer ID that was entered by the taxpayer. Per our contract with the **** we cannot modify any of the data.

You can call our call center and request that we submit a missing payment form to the **** on your behalf. Please note that it can ***********,8+ months for the *** to respond to the request. In *** of this, the *** has provided us with the payment confirmation number (*** Reference #) that they assigned to your payment (***************), so that you can call and work with them directly to correct the payment, which would be considerably faster than submitting a missing payment form.
***' Call Center: ************
Pay1040 call center:  ************

The *** payment date will be equal to the date your transaction was authorized and completed. Payments are posted to your account by the *** using the information you provided on Pay1040.com. The *** typically posts payments within 5-7 days but during peak tax periods, it can take longer. If you used our service and received notification that your payment was not received by the **** please contact the *** and provide the *** number for faster service.

Again, thank you for using PAY1040.com.

Thank you,

Pay1040.com **************** Team

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Customer response

Customer response

Customer response

Customer response

Business response

Customer response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary