ComplaintsforHuskey Truss & Building Supply Inc

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Huskey Lumber (HL) provided products and installation for items in our new construction home that we moved into in Mar 2021. We have contacted them repeatedly to resolve all of the issues.French door set 1 in great room closest to the fireplace is dragging, does not lock without tugging the door shut, and has moisture between the glass panes, this was reported in 2021, but not repaired. The moisture between the panes was reported in Nov 2022. French door set 3 in same room, close to the kitchen is warped and was reported to HL by a SE&I Engineering report in Oct 2021. No actions have been taken in over a year to order a new French door set, install it & have it stained to match the other two sets of doors.Some of the windows were not installed properly, which was reported in June 2021. After the windows were inspected by the manufacturer, ***************** installers came to remove the brick and correct the installation of 3 sets in Aug 2022. They have not returned to touch up the interior window trim paint or repair damage to cladding that was done by them. One of the windows in the master bedroom had an upper sash that falls down and would not stay in place when the window latch was opened. This was reported more than 8 months ago. When they came with replacement parts, it was discovered that another window in the same room also had the problem. One repair was done on Nov 23 2022 and parts were requested for the second window, but we have heard nothing. Since the parts failure has now happened with two windows in the same room, we would like for all the windows to be inspected for the same failure and replaced at one time, given the lengthy time frame involved in ordering parts and scheduling the repair of the master bedroom window.Two exterior fiberglass doors have grids that are not lying flat to the surface of the door. One was reported in late 2020, before moving in, both fiberglass grids need to be replaced, and stained to match the finishes of the doors.

  

  Business response

  01/10/2023

  Huskey received this complaint in the mail today (10th) and request some additional time to research our service records before giving a thorough response and proposed solution.  Please send communications to ************************************** to avoid future delays in the mail delivery.
  

  Thank you

   

  

  Business response

  01/26/2023

  We have contacted the homeowner and set an appointment for 1/25 to make known repairs and assess additional issues.  We are currently gathering the necessary items to make the additional repairs, and will contact the homeowner again to schedule the follow up visit to complete additional tasks.

  Customer response

  01/27/2023

   
  C*********
  
  I am rejecting this response because if I accept it, the complaint will close and they are not done yet and a plan with a  timeline has not been given to us. Husky Lumber did come out at 1/25 and did some of the repairs but we are waiting for them to follow up with us about their next steps to complete what needs to be done.

  
  Sincerely,
  
  ***** and ***********************

  

  Business response

  03/30/2023

  In response to ID 18670497, Huskey has made multiple attempts to satisfy the homeowner for her concerns, many of which were cause by other trades.
                  Doors removed by painters and not reinstalled properly.
                  Door slabs with glass inserts (with grids) were replaced by other workers.  Customer changed slabs after original install and had a non-Huskey worker remove the glass inserts for the original door and put the insert into the new slab.
   Falling Sashes – Installed new jam liners
  
  Huskey has made 15 trips to this home after the original install to address the homeowner concerns and repair our issues. We have also done some of the repairs that were not caused by Huskey, to try and appease the homeowner.  In addition, we have engaged the Manufacturer Rep and independent contractors to inspect and evaluate homeowner concerns.  Their findings were those mentioned above. 

  Customer response

  04/26/2023

  **********
  
  I am rejecting this response because:

  Huskey Lumber’s response to our complaint does not address the specific issues that we mentioned in the original complaint document. They provided information and many attachments that are completely unrelated to the issues below. We agree they have been out several times and yet issues reported long ago have not been addressed or resolved. 
  ********

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