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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Signed up for the club on 7/5 and was charged $****** (****** for pool fees alone). First trip to the club the pool area was very dirty. I complained to the staff. Second trip tot he pool and the slides were closed due to repair and the pool area was still not very clean. I cancelled my membership on that day and the staff directed me to the corporate office to obtain a refund. I was charged again on 8/1/22 184.00. I spoke to **** in the corporate office and she said it's up to the club to issue a refund. I can't reach the general manager, ***************, and he has not returned any of my calls or emails.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.