Business ProfileforTivity Health, Inc.

I have been a loyal member of Fitness your way with Tivity health for nearly a decade. Last month I had fraudulent activity on my bank account. Therefore I needed to cancel the method of payment that was on file. I called Tivity to give them a temporary payment method and told them I would call as soon as I received my new card in the mail. When I received the card in the mail, I tried calling several times and could not get a representative on the line.. this morning I received an email from Tivity, informing me that my membership has been canceled. I tried calling immediately, and when I was able to reach a representative they stated that they could not reactivate my account which was closed this morning and they would need to open up a new account. They informed me they would not be able to honor the price that I paid when I joined since prices have increased. This is very poor customer service, especially since I could not reach anybody to update my payment information and now it is my problem and I will need to pay more money to enroll. If this is how loyal customers are treated, I would rather take my business elsewhere.. I spoke with the supervisor who also informed me that she could not honor the amount I’ve been paying for nearly 10 years. A service I was once very appreciative now leaves a very bad taste. I am a caregiver for a family member and I am under extreme amounts of stress since I do not get any help from the state. Fitness is my outlet that keeps sane. ****** ******* offers a more affordable rate. I will be leaving a review with the Better Business Bureau.. **** ******

Tivity Health has been in communication with the member and were able to remediate their concerns. Should the member have additional questions or concerns, Customer Service may be reached at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.