Customer ReviewsforUnited Communications

United Communications is the worst and unfortunately I can't do anything about it because they are the only phone company and internet service provider in my area. I received a text message from them on 6/7/2022 stating my account was past due from May, 2022 in the amount of $117.13. I sent that money on 5/13 and it cleared my bank on 5/16, but they are saying they never received the payment. Once I showed proof of payment, which I shouldn't have to do if they had competent people working in their office, the manager then said the accounting dept would have to track the payment to see where it went. I asked "what if the payment can't be found?" and the manager's response was "we'll cross that bridge when we get to it". I then asked, will I be responsible for paying the balance due again if the payment can't be found, even though it cleared my account, and again, the manager's response to me was that we will cross that bridge when we get to it. Obviously, my payment was applied to someone else's account. I will not pay it again.

United Communications was initially made aware of our customer's missing payment on 6/7/22 at approximately 11:00 AM local time. Our customer provided a screenshot reflecting that her bank withdrew $117.13 on 5/16/22 via bill payment. United requested the opportunity to research the transaction, before coming to any conclusions.

At approximately 3:15 PM on 6/7/22 United communicated the results of our investigation with our customer, as well as in several subsequent conversations through 6/8/22. United's accounting team reviewed each payment file received on and after 5/13/22 and determined we did not receive the funds.

It is not uncommon for banks to withdraw funds from an account, prior to sending a scheduled payment. Regrettably, funds being withdrawn from the bank account via a bill pay system is not proof that the payment has been cashed by the intended recipient. Since United Communications did not receive the funds, the customer was told the issue would need to be addressed by her bank and payment vendor. Had the payment been cashed by United Communications, the bank could produce a copy of the Electronic Funds Transfer document or cancelled check.

United Communications followed-up with our customer on Friday morning, June 10th. Our customer confirmed the bank has re-issued the check to be mailed. We regret the frustration caused by this situation and believe it has been satisfactorily resolved.

UNITED COMMUNICATIONS....... I would think twice about signing on with this communications company! I've had nothing but trouble with them. From the contracted company who installed my service to the billing department. It just about all has been a total mess! Will not send you out a bill, done "only by e-mail." And if it goes into your spam folder your sunk. Then you get a text on your cell saying your payment is late. And after you print out your bill, find and envelope and put a stamp on it, you're still going to be late after talking to billing dept. Oh, if you want a mailed bill, it will cost you $5.00 more. Apparently, mail service must be "pony express". (5 days for payment to be received by them, 2 towns away.) And then a text "threat" to turn off my services. However, they want to monthly debit your checking account for the monies. However also, with this, you never know what your monthly payment is going to end up being. The only good thing I can say is their tech service is very good and will help with communication issues on TV, Internet and phone! Other than that don't waste you time and money. Junk Service and very poor billing services too!

United Communications regrets we were unable to resolve ********** concerns to her satisfaction.

******** is receiving a promotional discount which requires enrollment in both paperless billing (or e-billing) and automatic payments. United Communications forgave the automatic payment requirement for ********. When contacted by ******** to request a monthly paper statement, we offered an option to opt-out of paperless billing for $5 per month for the duration of the promotion.

United Communications representatives have explained to ******** how to remove our e-mails from going to her spam folder; and offered other options to pay the bill by phone, or online, without automatic payments. Mailing a payment on a Thursday and having it applied to an account by the following Tuesday is within reasonable expectation. We also provide several e-mail and text notifications to customers, prior to suspending services due to non-payment. Customers are welcome to contact us to discuss any concerns with their billing or services.

REGARDING PAYMENT:

I do get one thing in the way of an "automatic payments" deduction. (Because its Auto Ins. and I know the same will be deducted each month.) Other ~ I do not really believe in that payment deduction stuff! As I want to see just what I am being charged for before I pay out any monies! Never dealt with a company before that didn't send out a billing statement. And who wants to have a charged deducted each month when you don't know what this Company is going to charge you each month. All monthly payments have been different from the 1st time I was billed on February 5th, due on MARCH 1st., and on. However too, you can't even understand their bills. They make no sense! You have to HUNT for the place of what amount is actually due! Never saw such a screwed-up billing and billing department in my life! And if you don't pay right away, your phone gets a text message "your payment is late." I hope this company gets things together (as a new company), before they get many more complaints. PS I wouldn't advise contacting billing, for it seems they don't know what they are doing. And they call me "negative" because I try to point out and tell them my problem!