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          Haven Lock, Inc. has 1 locations, listed below.

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            Business ProfileHaven Lock, Inc.

            Lock Manufacturers

            Contact Information

            188 Front St Ste 116-112

            Franklin, TN 37064

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers smart door lock technology to secure your home.

            Products & Services

            Lock Manufacturers
            Security
            Security Systems Consultants
            Security Door
            Wholesale Locks
            Door Closers
            Door Guard

            Business Details

            Location of This Business
            188 Front St Ste 116-112, Franklin, TN 37064
            BBB File Opened:
            8/2/2017
            Years in Business:
            9
            Business Started:
            11/15/2014
            Business Incorporated:
            3/11/2019
            Type of Entity:
            Corporation
            Business Management
            • Mr. Clay Banks, Co-Founder
            Contact Information

            Principal

            • Mr. Clay Banks, Co-Founder

            Customer Contact

            • Mr. Clay Banks, Co-Founder
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I had a few emails with ************ but then nothing after that no resolution. I need help with a problem with this expensive product not working and is in the one year warranty period. They use to use batteries 3 small batteries as a battery backup now they don't the unit died with1 response from it by text or push notifications from there app that it needs charging then it just died same day as the email for help from the company I have proof of notification from I got no such messages to recharge it. I'm sorry but I've sent you videos and pictures and I get back that it's odd. So I ask what the warranty process and get no answer. I ask did you get the other videos I sent you request I get no answer. I've proven it doesn't work and did all the trouble shooting the battery built in is hissing if it catches fire then there will be real problems with kids in the house. Do the right thing and exchange it for my family as I supported your company in hard times. I hope you guys resolve this soon as there is no need for this kind of customer service. I just want it exchange ASAP PLEASE
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Philip F

            11/09/2023

            The locks seem to be well made but this company has no customer support if an issue arises. I purchased two of the Haven Connect locks to better secure my home from break-ins. Initially I installed them, and they worked well. Then one of the broke. This company has no customer service phone number. All support is done via e-mail. They are slow to answer e-mails and when they do, they do not follow through. They agreed that I should send the defective item back to them, which I did. That was back in July 2023. It is now November 2023 and I still do not have a replacement or have any idea when/if I will get my old one back or a new one to replace it. I will never buy another item from this company. I would leave a 0 star rating if I could.
            Read 1 More Customer Review

            Local BBB

            BBB of Middle Tennessee

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            BBB Reports On

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