Business ProfileforMercedes-Benz of Nashville

These people are dishonest and incompetent. I drove an hour and a half on a Saturday with my wife and special needs daughter to come look at a car and had an appointment. I checked in with the front desk and asked for the client advisor I spoke with. After a few minutes he shows up and tells me they’re looking for the keys to the car. 45 minutes later, they found the keys (apparently another person had them didn’t tell anyone he had them). The test drive went well. We came back and started talking numbers. My client advisor would go “speak to management” and be gone for 20 minutes at a time, leaving us sitting around twiddling our thumbs. This went on for 5 hours before we finalized everything. 4 months later, my DMV still hasn’t received the title paperwork for me to register the vehicle. I have called up there several times speaking to different people (Tom M****, Kirt K***, etc.). They keep telling me they’re working on it, but I still don’t have my car registered yet. I’ve even called Mercedes-Benz Financial and they tell me something different every time I call them. This whole experience has been a nightmare. Don’t do business with this dealership