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            Business ProfileNelson Mazda Cool Springs

            New Car Dealers
            BBB accredited business

            Contact Information

            7104 S Springs Dr

            Franklin, TN 37067-1615

            Get Directions
            Visit Website
            (615) 250-2212

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/5/2013

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the sale of new and pre-owned autos, service and parts.

            Business Details

            Location of This Business
            7104 S Springs Dr, Franklin, TN 37067-1615
            BBB File Opened:
            7/9/2013
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Started Locally:
            3/8/2013
            Business Incorporated:
            3/8/2013
            Accredited Since:
            7/5/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Nelson Mazda
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Business Management
            • Mr. Chad Custer, Managing Partner
            • Mr. James Dixon, General Manager
            Contact Information

            Principal

            • Mr. Chad Custer, Managing Partner

            Customer Contact

            • Mr. Chad Custer, Managing Partner
            • Mr. James Dixon, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am writing to you about the damaged bumper on my CX-9. I was in a fender ****** on June 22nd and the collision repair company said they would have it fixed by July 20th based off of Mazda's estimated time to get the parts. However, Mazda has been unable to supply the part I need to the collision center for month now and they can't safely fix it without the part. Mazda can however manufacture new cars with no problem. But they will not prioritize the part and I have been stuck without a loaner, reimbursement for my rental, or a solution for months. This has caused me a lot of financial stress (multiple car payments for a leased car I can't drive), inconvenience, multiple car rentals, and now will impact my family trip to *******. I have had discussions with the ** who told me they can't get me a loaner or any other solution. The corp Mazda, will not call me back at this point. All of this is unacceptable. I would like Mazda to prioritize this part so that I can get my car fixed as soon as possible or find another solution. I would also like reimbursed for the costs of my rental car and monthly payment since I have been without a vehicle. Thank you for your time and consideration in this matter.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adam O

            11/17/2022

            Was working with them on a 2020 *****. We disagreed on terms as they were at $889/month and I wanted to be under $800. They texted me the next day saying they approved you for 6.74% which brings your monthly to $740. I agreed and made plans to drive 3+ hours and do the deal. When I got there things were moving very slow and my salesman kept disappearing. Eventually he emerges from the back with a guy, who I think was the finance manager, and they gave me the news. There had been a 'miscommunication' and my payment was going to be....$799. Right under the $800 I would have been ok with until they said $740. I think they realized they could get $799 out of me, so they did this knowing I had driven 3 hours and had a hotel already. Completely shady and dishonest. I ended up taking the car b/c I didn't want to wait for another one to come available as I had specific options that I wanted. Also, a piece of my seat was broken and they were supposed to mail me the part. It's been over a month and I've heard nothing.

            Nelson Mazda Cool Springs Response

            12/12/2022

            Hi ****, Thank you for reaching out. I want to apologize for the misunderstanding and it is our heart that these issues never come up. Would you be willing to give me a call to discuss in further detail so we can make this right? Please give me a call on my cell at ************  Nelson Mazda Cool Springs
            Read 1 More Customer Review

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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