Business ProfileforFast Pace Health Urgent Care Clinic

This is a PARTIAL copy of an email (with attachments) I have sent to The Commissioner of Commerce and Insurance and my local state representative. This text box is limiting me to 2000 characters: To Whom It May Concern, On June 20th, I was seen at the Fast Pace Medical Clinic in Jamestown, TN. I was diagnosed with sinusitis and given a prescription for an antibiotic. They took my credit card before being seen, and I understood this on my end as a goodwill gesture to ensure they get paid. I did not receive a bill at the end of the visit. A few weeks later, I received an email from them saying that they have filed my claim. There was no bill attached. I asked for one and did not receive a reply. They charged me $395 for this walk in visit. I was certain my bill had not been coded correctly. After numerous attempts to make contact with a "higher up" I finally spoke with someone from Fast Pace who sent me a bill. In our conversation, Heather T******* explained that Fast Pace has a contract with **** allowing them to bill as an "urgent care facility." I attempted to resolve this issue with Ms. T******* with no success. I contacted **** who explained that they go with whatever code the clinic puts on the claim. In this case, a code for "urgent care" which I did not receive. Before I went into their clinic, I checked their website. They advertised themselves as not only urgent care but made an effort to advertise other services such as flu shots, vaccinations, sports physicals, behavioral health, etc. It was reasonable for me to assume I would be billed along those lines for a walk in visit. They did not inform me that I would be billed for "urgent care" although it was a simple walk in visit. Once **** completed the EOB, they adjusted the bill by $145. The remainder was to be my responsibility as part of my deductible. Fast Pace then charged my credit card $250.

Hi *****, we are sorry to hear about your issue.  We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly.  We ask that you contact our patient services department at [email protected] or (615) 819-1189 to discuss your concerns.  As a covered entity, HIPAA prohibits us from discussing any protected health information (“PHI,” i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant, authorization.  We look forward to hearing from you.