Customer ReviewsforThe Hot Water Heater Pros, LLC

I needed a new water heater installed in a different location of my house, due to my previous water heater being in the crawlspace. There were some problems with making the change but Chris, Steve, and Michael problem solved the best way to do the install. They went above and beyond! I had gotten referrals from customers who had purchased new water heaters through other dealers, and I found The Hot Water Heater Pros’ pricing to be fair, especially for the extra work that they did to make the install successful. They arrived on time and Chris and Steve made sure everything was cleaned up nicely before they left. I would definitely recommend this company!

Thank you so much *****! We're so happy you chose us! And thank you for such a thoughtful review. We really appreciate it!

This company is overpriced and does not have fair pricing. I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475. When I called to discuss the bill and asked them to convert my charge to an hourly charge with service call fee, they said it was a flat rate and current with industry standards. However, I called around and found other companies to install the part for $275. I wish I had known it was such a simple job prior. My water heater is now working but I feel they inflate prices to discuss or suggest switching the entire unit out.

Hi ****, we're so sorry you felt the need to leave us our first non 5-Star review. We take significant pride is providing excellent service to every one of our customers. Given that this is our first negative review ever I wanted to add some context. We did provide the exact price of $475 before arriving to complete the job and you agreed to pay it before the work was done. Your water heater was actually older than what we normally work on, but we made an exception for you. We did recommend replacing the water heater and always do when they are over 10 years old. We've performed many repairs like yours (but not on units that old) and knew, with our expertise, that it would not be a long job. When you reached out to argue the price that we already quoted we left it as is because we know many companies would charge more than our price or not be willing to make the repair and you already agreed to pay that price. So, the price quoted to you before we came was the price you paid. Also, you mentioned to us that other plumbers came out and were unable to make the repair. Not sure if those were the prices you mentioned in your review. We also have hundreds of reviews from customers who price shopped and said our price was great. In addition to that we do constant research to ensure our prices are fair or below market value. I’m sure you know, working for a realty company, how damaging bad reviews can be. I believe your review is misleading and saying we stuck you with a bill instead of explaining to everyone that the price quoted is what we charged would be more fair. Especially since you agreed to that price before the work was completed.

This company was very reliable, communicated well, arrived on time and finished the job within an hour and a half. Their price was below any other quote I received and they even registered the warranty for me. I would highly recommend them to anyone needing a new hot water heater.

Thank you ****! We so appreciate your review! And we're so happy you choose us!

Best ever Price, Install, Clean up and removal. Perfect and honest in every way! Chris and Stephen did an awesome job!

Thank you so much ****! We really appreciate your kind words! It was a pleasure serving you.

We called the Hot Water Heater Pros at 9:00 am. They were at our house in 10 minutes since they were in the area. Had my water heater replaced by 1:00. Very professional service, taught me how to clean it (didn't know we were supposed too) and the guys were so nice. I give them a 5 star rating and wish I could find more workers like them to help me keep my house running, Thanks to all who recommended them so I didn't look anywhere else!

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Thank you so much *****! We really appreciate you leaving us a great review!

<<<<<>>> Robert and his teams are experienced, efficient and very knowledgeable. I made a call at 8A about my 14yr old hot water heater leaking. It was time to buy another unit. By 11:15A that same morning, Robbert had a team at my home to replace my HWH. It was refreshing to know that ALL they do is HWH's. In other words, they been there and done that. No surprises! I highly recommend THE HOT WATER HEATER GUYS!

Thank you so much for sharing your experience here! We're so happy it was a great one!

On time, work done professionally, staff polite and answered all questions. Cannot imagine a better experience.

Thank you *******! We really appreciate you taking the time to give us a positive review! We're so happy you had a great experience with us!

The guys were on time, and knew their stuff. Very professional, and personable. They were in and out in 90 minutes or less, cleaned up the area with a vacuum, and left it in better shape than when they arrived. Highly recommend!

Thank you ****! We are grateful for your recommendation!