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Complaint Details
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Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract for Zen Windows to install 10 replacement windows on my house. In June of tis year they installed 9 windows and said that the 10 window was missing at the warehouse. They sent me an email saying that they had ordered the 10th window. I paid for all ten windows. I have trying to get an uipdate from Zen windows throughout the month of August and September via phone and email but have not received any responseBusiness response
09/14/2021
Consumer Response /* (2010, 6, 2021/09/14) */ The company contacted me yesterday evening. I would like to cancel or suspend this complaint for 60 days in order to give them additional time to complete the project. i sent a similar message to email (*******@gobbb.org)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.