At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 745 Powdermill Rd, Gatlinburg, TN 37738-5415
- BBB File Opened:
- 12/4/1997
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Business Started Locally:
- 1/1/1995
- Accredited Since:
- 3/24/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 521 for this business, issued by Department of Commerce & Insurance, Manufactured Housing Section
These agencies may include:
Department of Commerce & Insurance, Manufactured Housing Section
500 James Robertson Parkway, Davy Crockett Tower, Third Floor
Nashville TN 37243
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Accommodations by Heartland Rentals
- Business Management
- Ms. Shelia Ogle, Manager
- Contact Information
Principal
- Ms. Shelia Ogle, Manager
Customer Contact
- Ms. Shelia Ogle, Manager
- Additional Contact Information
Fax Numbers
- (865) 430-9743Primary Fax
Phone Numbers
- (800) 836-9541Other Phone
- (865) 430-9743
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Terry P
06/15/2023
![](https://m.bbb.org/prod/ProfileImages/2023/a60f7ed5-291b-4365-8e15-0847b9e0bef8.jpg?tx=w_46)
Heartland Cabin Rentals Response
06/18/2023
*****
All phone calls are recorded for training purpose and for issues like this. I went back and listen to the phone calls made on Jan 11, 2023 where you booked the cabin and on April 27th, 2023 when you were called about the cabin not being available for your stay any longer and given several cabins to pick from. Per our contract you signed and agreed to states that we have the right to move you to another accommodations if your cabin is no longer going to be available for the time you were coming in which was August. We contacted you instead of just moving you so you could chose another cabin or cancel. You were offered different cabins and you chose to cancel. Per our contract that you signed and agreed to states that Reservation Guarantee and Administration fees are not refundable. You chose to cancel so everything was refunded back except those two fees. April to August is 4 months difference which gave you plenty of time to find other accommodations since you chose to cancel your reservation with us so saying you had trouble finding another cabin does not seem right because there are thousands and thousands of cabin in this area. We have no control over cabin owners selling their cabins or removing them from the program and we do the best we can to accommodate the guest that need to be moved or chose to cancel. Again you were not ripped off and we would never do that to anyone and never have in 30 years of this business. You simply were charged for what you agreed to when you booked the cabin and signed the contract with us.
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