ComplaintsforRoyal Bee
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
My friend and I visited Gatlinburg on May 23rd-30th. We went to The Mountain Mall on the 24th. There is a shop that the website calls Royal Bee. We were coerced to enter to get a free eye treatment. We decided to purchase this product. ($70) After this a guy approached us. His name was Adam. He then offered us a free facial. We are both 70 years old. So, we obliged. Now this is where things went very sour. He put a video on and left the room. He then came back with a bottle of wine. We all drank it. Then he said while we were thinking of the purchase of this product he would take us to lunch. He ordered 3 shots of Patron and beers. We were on vacation and took what he gave us. This was at an eatery called Jose'. We then walked back to the mall and we were intoxicated, to say the least. We then went into a room and I said I would purchase the product. It was $6490.00. That was my choice my responsibility. However, when I got the bill it was for $12,000.00. He added my friend's product to my card. I have spoken with this company several times with a lady called Amanda. She supposedly was a product liaison. She is saying I signed for the product and Adam says it did not go the way I said. They (the authorities) say my friend can't tell her side because she was intoxicated as well. I can't afford to pay for both of us. Seriously Jessi, I just want my money back that was charged to my card for my friend's product. This is totally unacceptable. She sent the product back to them and they in return sent it back to her. I certainly don't know where to turn at this point. I have been to Gatlinburg as my Brother and Sister have both resided there and worked at the Mountain Mall. What can the Chamber do for me? Help! Sincerely, Tyhese ******* ************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
558 Parkway
Gatlinburg, TN 37738
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.