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ComplaintsforCafe 420
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I bought wax from the sevierville tn location on Jan 13 2024 and it's unsafe to smoke due to the excessive levels of sulfur introduced either through the mildew and mold remediation stage of plant growth or cheap dirty butane. Either way inhaling sulfur compounds cause pneumonia like symptoms and could potentially hospitalized someone. I called the store and tried to speak with them on the matter but was told it good and there's nothing wrong with it told them to please check again as I didn't want them harming people and they simply hung up the phone. It seems they're not willing to fess up to a potentially dangerous mistake. I'd hate for someone to be injured by this businesses products.Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On the 8th of Nov I tried to place an order on the Cafe420 website. I got to where the payment onfo was entered and it came back that the payment was not processed. So I checked my bank account website and the payment had been taken out. That same evening I emailed Cafe420 and they said no order had been placed and to just "wait a day or 2 to see what happens." I told them I either want my money or the order I placed and that I was good with either one. I still have the charge on my accountBusiness response
11/23/2021
Business Response /* (1000, 5, 2021/11/12) */ Our credit card processor declined the transaction due to insufficient funds in her account. This information was passed on to the customer, but in a more delicate way. We asked her to call her bank to release the hold on her account as we had no record of an order from her, other than the declined transaction. She immediately demanded that we send her the product or give her the money back. We sent her evidence of the declined transaction. Instead of doing what we instructed her to do (which was contact her bank to release the hold) she has filed a complaint. We can't send money or products to someone who never paid for it to begin with.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.