![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSugarlands Distilling Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was given a jar of their Tickles dynamite cinnamon moonshine for my birthday, I opened and tried it, it was just so sweet like syrup, I doubted it could be even the 70 proof that they sold it as and is on label. I brought out my hydrometer poured some straight from the jar into the tube and dropped in the hydrometer. 0 it read 0 alcohol! My brother was charged $25 for a worthless jar of syrup! I emailed them and even sent pictures of the jar and showed hydrometer in the syrup reading 0. They basically called me stupid and said if I wanted to send the jar back they would pay postage, test the jar themselves and tell me there is nothing wrong. Never even tried to offer explanation,refund, replacement or apology. As I said just basically called me dumb and said I could send it back, with no refund or apology. They flat out scammed my brother and Lord only knows how many others. I feel disrespected and know I was cheated, and they don't even care, or make any attempt to correct.Business response
09/21/2021
Business Response /* (1000, 5, 2021/09/09) */ A hydrometer will not work with our flavored moonshines -- the additional flavorings and sugar change the viscosity, which prevents the hydrometer from reading the alcohol content. I can assure you that we go to great lengths to test the quality and consistency of each batch. We are sorry you found this particular product too sweet for your taste. You would probably prefer one of our more "traditional" products such as our Silver Cloud moonshine. Consumer Response /* (3000, 7, 2021/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe that it is possible for a 70 proof liquor to register zero, by the standard accepted test method of a hydrometer. I also have tested flavored moonshine from Old Forge Distillery and they test as labeled. So your explanation does not make sense. And how could you sell something that can't be verified as claimed! Consumer has the right to know they are getting what they are paying for. I think I should just post my pictures showing the zero reading and let the public decide whether to believe your words or their own eyes. Business Response /* (4000, 9, 2021/09/10) */ We stand behind our original response and wish you all the best.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.