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ComplaintsforGatlinburg Winery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered wine through this site and paid via Vinoshipper. A total of $112 including shipping. The wine was supposed to be delivered at a UPS location in Columbia SC but it never arrived. I was sent confirmation that the wine was delivered on 10/12/2022 at 12:22pm but upon further inquiry with UPS, I discovered it was returned to sender. The address it was returned to was in RoseHill North Carolina. The winery has no contact phone number. I have emailed them with no reply. I feel I have been scammed. If this company does not exist, they need to be reported.Business response
10/28/2022
Consumer Response /* (2000, 5, 2022/10/21) */ Good afternoon, I received a refund from the Gatlinburg Winery. Thank you so much for your assistance with my concern and your prompt action. Greatly appreciated. Sincerely. ******* ********.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.