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Complaint Details
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Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Account ******* - Referral made 6/29/2022 Sterns Cardiovascular called to schedule my appointment 7/8/2022.The appointment was scheduled for 8/10/2022 32 days to notify me that my insurance was not in their network. 8/10/2022 appointment check-in presented driver license and insurance information. After completing paperwork presented credit card for the co-pay there was confusion it would be collected at the end of my appointment, which was not standard procedure. At checkout I was scheduled for 3 tests, asked about the copay administrator confirmed my account and I was told that there was no out of pocket. I asked them to double check my insurance for the co-pay and no co-pay was collected. I was assured again of my insurance coverage. 8/26/2023 received an invoice from Sterns for $434.Sterns called me 8/29/2022 informed me I was out of network cancelled my test. I contacted my insurance company and they explained they should never have made your appointment. I had to start the process completed over and schedule an initial examination, follow up test with ******* Heart Clinic, where a co-pay was collected and other cost.I called Sterns several times to discuss the invoice for $434. I finally spoke with ***** at Sterns on 10/13/2023. On good faith I did submit the bill on the behalf of Stern to Cigna as a HIPPA claim. I spoke personally with our health coordinators and after 3 submissions Sterns was paid $260.58 by ***** on a HIPPA good faith. I do not owe them the remaining balance of $173.42. This appointment should never have occurred. ***** promised to contact me in two weeks, which I was never contacted. I consider this matter closed and I owe nothing to Sterns. They had multiple opportunities to catch this mistake. I have left several messages over the course of this issue, and no one will call me back. Last call was 2/6/2023.Business response
03/16/2023
As to the complaint 19367356, this was responded to and taken care of by our *************** Director in February.Customer response
03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************5117 ***************************, ** 38654
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.