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Find a Location

Regency Homebuilders, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Regency Homebuilders, LLC

      3420 S Houston Levee Rd Germantown, TN 38139-8017

    • Regency Homebuilders, LLC

      124 Timber Creek Dr #3 Cordova, TN 38018-4280

    • Regency Homebuilders, LLC

      1364 Cordova Cv Germantown, TN 38138-2200

    Business ProfileforRegency Homebuilders, LLC

    Home Builders
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers residential custom home builder services.

    Business Details

    This is a multi-location business.

    Find a Location

    Regency Homebuilders, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Regency Homebuilders, LLC

        3420 S Houston Levee Rd Germantown, TN 38139-8017

      • Regency Homebuilders, LLC

        124 Timber Creek Dr #3 Cordova, TN 38018-4280

      • Regency Homebuilders, LLC

        1364 Cordova Cv Germantown, TN 38138-2200

      Location of This Business
      3420 S Houston Levee Rd, Germantown, TN 38139-8017
      BBB File Opened:
      10/1/2007
      Years in Business:
      16
      Business Started:
      9/1/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Jill Sugg, Operations Manager
      Contact Information

      Principal

      • Mr. Sean Carlson, Owner

      Customer Contact

      • Mr. Sean Carlson, Owner
      • Ms. Jill Sugg, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (901) 275-8508
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/14/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I closed on a newly constructed condo April 8, 2024. I havent moved in due to two major problems. First, there was a leak under the slab. I notified Regency warranty team of a possible leak April 16 due to wetness on the garage floor and patio that never dried. I made several requests for them to send someone to assess the problem. They hadnt sent anyone as of April 25 so I contacted Legacy Plumbing. Legacy contacted Regency since they hadnt received anything on this issue. Legacy checked and found a leak April 26 and repaired the leak April 29. On May 6 I saw a puddle of water on the master bedroom floor and water marks on the wall, the blinds and windowsill were wet. I notified the warranty team immediately and sent photos. Regency sent painters to caulk around the window without sending someone to assess how the rainwater got in. On May 9 a relative found water on the master bedroom floor, windowsill and blind's. She called Regency and sent photos but no one has come to assess the problem as of today. Regency was totally negligent regarding the leak and is continuing their negligence in assessing and repairing the water problem. It is literally raining in my home and they have not made it a priority. Their negligence and poor quality construction have delayed my move-in since April 22.The front door doesnt close as tight as it should and was reported on the initial warranty list April 16. It has not been repaired.I request that Regency:1. Assess how the water entered my home and repair the problem and any damage caused by the water; including cutting out drywall around the window to see if the insulation/frame got wet and removing some floor boards to see if water got under them. If so, get water restoration company to dry things out to prevent possible mold. Have the drywall, painting and flooring teams complete the repairs.2. Adjust the front door. 3. Pay my mortgage note and HOA fee due June 1 if repairs arent completed by June 1, 2024.
      Read More

      Customer Reviews

      9 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Athena W

      1 star

      03/12/2024

      About ***** Nail Pops and counting. Foundation trash. I'm scared. Home only 10yrs old, bought new.

      Local BBB

      BBB of the Mid-South

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