6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Teresa M
1 star01/17/2023
Your Card says 2 yr. warranty on **************** Bought glasses May 2021, Paid 800,00 for exam, cheapest frames I could find, and lenses.. At that time I was told I had 2 yr. warranty for scratches or broken frames.. The guy working there even gave me a card that says it had a warranty, Now, as of Jan 16, 2022 you inform me I only have a 1yr. warranty because I had a bundle deal.. I didn't ask for a bundle deal.. I just got the cheapest frames I could afford without insurance.. I feel as if I have been lied too! Very Unhappy with you.. At the time I got my glasses I was very happy with your office... Right now.. I feel I was lied to because I remember the guy telling me I had a 2 yr. warranty on frames and lenses from time of purchase. Now you say I don't .. Is this what you tell your customers . Very disappointed with your office! You lied to me! Very unfair! Very Unhappy!
The Optical Boutique Response
01/18/2023
We are very sorry you are unhappy. As the owner of the business, I will personally give you a new pair of replacement lenses and frames to make you happy. We do honor a 2 year warranty on most frames and lenses. At the time of your visit, you were told of the 2 year warranty on regular priced items. You asked for a lower priced pair and chose a "value package" with a 1 year warranty which was discussed with you. You paid significantly less than $800 as stated. I assure you we never 'lie' and do understand that misunderstandings can occur. Please call our office manager at 754-6020 and we will make sure you are satisfied.The Optical Boutique Response
01/18/2023
Our card specifically states "Eyewear with antireflective treatment has a 2 yr warranty" You chose not to purchase the antireflective treatment. Even though you did not purchase it, I will still honor a warranty as stated above.Review from Gary B
5 stars08/02/2022
I have been a patient of *********************** for years. Every visit is *******************, friendly and thorough. The practice stays current on procedures and technologies for eye care. Everyone there is courteous and helpful. Somehow they always make the visit a pleasure.The Optical Boutique Response
08/03/2022
We always look forward to seeing you at your visits! You have become 'part of our eyecare family'. Thanks for noticing that we continually strive for excellence!Review from Elizabeth H
5 stars02/16/2022
Outstanding service!! Knowledgeable staff and Doctors. They are all kind, friendly, helpful and easy to work with. I have a very odd prescription and they work until it's just right! Can't say enough good things about these folks and this office.Review from frances f
5 stars01/11/2022
I love going to this office. I have Macular Degeneration and they are experts in this field. I now see Dr. Andrew ***** They have over and above to take care of my vision.The Optical Boutique Response
01/17/2022
It is our pleasure to be able to provide you with a lifetime of exceptional eyecare. Thank you for noticing!Review from Eleanor S
5 stars12/15/2021
I was visiting family but during my stay my left eye began to bother me. I called the office as soon as they opened was given an appointment for that morning. From the time I walked in to end of the appointment the service was outstanding. If you are looking for outstanding service and wonderful eye care I highly recommend this group. Very very professional.Review from Rick S.
5 stars08/26/2021
Over the last few years I have had numerous occassions to visit the Optical Boutique. My reasons have been everything from routine checkups, relatively minor issues, new glasses and now pre and post cataract attention. Over that time all three doctors, Steven, Andrew and Eleanor have tended to my needs.The staff is professional , friendly and accomodating. Scheduling is quick and easy with appointment reminders sent. I never feel rushed or unimportant. This is the only optical choice for me. Rick
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