Share
Business ProfileforDollar General
Additional business information
BBB reports on known government actions involving business’ marketplace conduct. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.
On 11/1/2022, Ohio Attorney General Dave Yost filed suit against Dollar General Corporation for alleged deceptive pricing practices. Specifically, the lawsuit alleged the business advertises a low price but consumers are charged a higher price at the checkout counter.
On 2/8/2023, Ohio Attorney General Dave Yost announced that his office and Dollar General reached an agreement to avert a temporary restraining order
On 11/16/2023, Ohio Attorney General Dave Yost announced that the bulk of a $1 million settlement with Dollar General will go to food banks or other hunger-relief organizations spanning every one of the state’s 88 counties.
Under an agreement reached between Yost’s office and Dollar General, $750,000 of the settlement money will be distributed to food banks for the purchase and distribution of food and/or personal-care items. Each county auditor will choose the beneficiary in his or her county – a decision that must be submitted to the Ohio Attorney General’s Office by Nov. 30.
The matter is final. For more detail go to https://www.ohioattorneygeneral.gov/Media/News-Releases/November-2023/AG-Yost-Announces-$750-000-to-Benefit-Local-Ohio-F
At-a-glance
Customer Complaints
476 complaints closed in last 3 years
174 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 100 Mission Ridge, Goodlettsville, TN 37072
- BBB File Opened:
- 1/17/1963
- Years in Business:
- 85
- Business Started:
- 1/1/1939
- Business Started Locally:
- 1/1/1939
- Business Incorporated:
- 5/29/1998
- Accredited Since:
- 3/1/1987
- Type of Entity:
- Corporation
- Alternate Business Name
- Dollar General
- Dollar General Corporation
- Dolgencorp, LLC (f/k/a Dolgencorp, Inc.)
- Business Management
- Ms. Marsha Murrow, Customer Relations Supervisor
- Mr. Todd J. Vasos, CEO
- Contact Information
Principal
- Ms. Marsha Murrow, Customer Relations Supervisor
- Mr. Todd J. Vasos, CEO
Customer Contact
- Mr. Doug Fiehweg, Manager of Customer Relations
- Mr. Richard W. Dreiling, Board Chairperson
- Ms. Marsha Murrow, Customer Relations Supervisor
- Mr. Todd J. Vasos, CEO
- Mr. Jeff Owen, COO
- Anthony Lindsey, Site Manager
- Additional Contact Information
Fax Numbers
- (615) 855-5899Primary Fax
- (615) 386-9936Other Fax
Phone Numbers
- (270) 618-6000Other Phone
- (800) 678-9258Other Phone
Website Addresses
- (615) 855-5899
Customer Complaints
476 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
174 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pat P
07/20/2024
Dollar General Response
07/23/2024
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to them to address their complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve them in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.