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ComplaintsforAppalachian Community Federal Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a customer for a very long time, and I have had loans through the company and done a ton of business with them. I made a stupid mistake and meant to transfer money from my savings to my checking, but accidentally transferred it from my checking to my savings. I had several things pending on my account, and because I transferred money out instead of in, I was charged 6 overdraft fees of $38 each. As soon as I realized my error, I contacted the bank. They credited back 3 fees, but refused to credit the other ones back. I had money in the account, definitely in savings, to cover all the charges and then some, but instead of honoring me as a customer and crediting the $114 in fees back, they said oh well nothing we can do to help you. If they had made that mistake and deposited money into my account, you better believe they would fix it. I wouldn't be able to tell them it was a mistake and nothing I can do to help them. Also, they way they listed the charges shows they took out fees before I was even negative. I just want the $114 in fees refunded to my account. Everyone makes mistakes, and I have not overdrafted my account in a very long time, and this is not something I have ever done before.Business response
11/04/2022
Business Response /* (1000, 5, 2022/10/28) */ Appalachian Community Federal Credit Union records show all 6 $38 fees were refunded on October 26,2022. Please contact the credit union directly if this does not match your records. Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Situation was handled and corrected. I accept the outcome. Thank you
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.