Business ProfileforMr. Appliance

On 03/18/24, I contact Mr. Appliance to get a quote for repair on my LG washer. I'm told they can have a tech come out tomorrow to do a diagnostics (service call). That cost would be $129.00 + tax, but I would be credited for that amount if I authorize the work. If I don’t authorize the work, the charge remains. I assume I would pay the fee and if I authorize the work, that charge would be credited back to my card and I would pay for just parts and labor for the repair. I agree to have the tech come out on 03/19/24. On 03/19/24, the Tech comes out and gives me an estimate of $636.33. I question the amount but he also tells me that the service call would be credited. Again I ask what the total would be; $636.33 minus the cost of the service call credit for a total cost of $494.75? I’m told yes so I agree to authorize the work. I then call the office to authorize the work and am told I have a balance of $494.75. I ask if the cost of the service fee will be put back on my card. I'm told no, it goes towards the $636.33. I question that and ask why it’s not being credited. I’m told it’s being credited toward the $636.33 and not credited back to my card. I tell the representative that this was not my understanding and being told I would be credited for the service call was misleading. She should have told me it would be put toward the total cost of the repair. The fact is, there is no credit, the charge remains on my final bill. Now I have no choice but to go through with the repair of $636.33 or cancel and be out the $141.58 for the service call. Based on being misled by the statement that I'd be "credited", I am seeking a refund for the service fee of $129.00 + tax or $141.58. On a side note, a genuine LG part for this repair can be obtained from various outlets at a cost between $205.00 to $240.00, but Mr Appliance is charging roughly $350.00. I understand a company is entitled to a markup to make a profit, but a $100.00 or more markup is excessive.