ComplaintsforBen the Builder, LLC
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased newly built home in May 2023. Home came with 1 year warranty which included several items that were covered within varies timelines. I called the office every week for 8 weeks until someone finally came out to fix doorknobs which involved the door frames being ripped off and put back up. Took another several weeks for the company to come back and paint/caulk. Horrible job was done, and it has been months since they were here to complete the job. Also having an issue with our HVAC system blowing out insulation into our home and dirt being blown through the vents. Consistently getting the run around that the company who installed will reach out and have yet to have anyone contact me. Another issue is water marks around windows and vents that we were promised to be replaced. No one has reached out to complete this work or any mention of it since it was originally looked at. The company does not stand by their work, their warranty, or finish jobs. They do not contact you in timely manners or *******************. Every few months they have a new project manager that apparently does not know how to do anything and has no knowledge of the uncompleted work before them. They do not keep track of their customers issue and they do not care to fix anything regardless of their warranty. This is the worst company I have ever dealt with, and they do not deserve to be in business or have anyone else's business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.