![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforConsumer Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Consumer credit union is closing peoples accounts after not using for one year and if you're $100 and below is sitting in your checking account and savings account they simply close your account do not notify you and steal your money I think an investigation needs to be open against consumer credit union for the consumers to be returned monies that consumer credit union has fraudulently stole from each individual customer over the last 15 yearsBusiness response
09/29/2021
Business Response /* (1000, 5, 2021/09/16) */ It is the policy of Consumer Credit Union to charge a fee for dormant accounts. This fee takes effect after a period of 1 year with no activity. The dormant account fee is disclosed to all members on their account opening disclosure as well as periodic account statements. There are data costs, statement of account costs etc... on each account, so that is why the fee was implemented. We only ask that 1 transaction per year be done to keep the account active and out of dormant status. We will be glad to refund the complainants balance before fees, if they will contact our office.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.