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Handyman Services has 1 locations, listed below.

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    Business ProfileforHandyman Services

    Handyman

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    110 Watson Ln, Harriman, TN 37748
    BBB File Opened:
    6/10/2022
    Contact Information

    Principal

    • Austin Puckett, Owner

    Customer Contact

    • Austin Puckett, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer T.

    1 star

    04/21/2023

    Horrible, horrible service. my home warranty company sent him. His name is William Austin Puckett. Simple repair to the toilet tank was needed. We had a bidet. Turns out the guy messed that up. I noticed it was leaking from the tank as soon as he left. He also used many towels and the floor was partially flooded.... not sure how. Stated he'd be out tomorrow. He texted days later. Stated his wife had a baby. That was a lie. Would not answer phone calls. Went through this phone tag of oh I'll be out tomorrow for about 2 weeks until I was given a new company by my home warranty company. The new company was great. They told me how he messed it up and they said they commonly clean up this company's mistakes. This company is very unprofessional. Please same your time and money. He does not deserve any business.

    Handyman Services Response

    04/28/2023

    I appreciate you taking your time to voice your frustration. The real story is I came to your home and you stated your toilet was running. I changed the fill valve on the toilet that is inside of the toilet tank no we’re near your bidet. Your bidet was leaking because who ever installed it (the homeowner) didn’t install it right ( using thread sealant) on the line we’re it hooks up. Also as you stated your home warranty company sent me so that would mean I work for them not you and I go we’re they tell me. When I do a job I take pictures and document everything on my device. All this was documented and when they contacted me about your recall I sent them my report. They told me they would let me know if I need to return. Again you stated I had a baby that’s why another company came out due to the warranty company knowing that cause I work for them. Last thing I am sure when the other company came out they talked bad because unfortunately that’s the world we live in they will talk about about the other company to make them look good but they don’t come back and fix my stuff ever due to I do t have any recalls on my company or work I can provide a report. So for you to take the time to do all this about your simple repair tells me you got a lot of spare time so next time don’t be so quick to explain tell the truth don’t bash a buisness that’s how they provide for there family explain it not just what you want due to you being upset.

    Local BBB

    BBB of Greater East Tennessee

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