ComplaintsforSafe Dry of Chattanooga
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 1/31 I paid $280 to have bedrooms and living in this house cleaned. I only agreed to allow them to clean the living room(which was a charge of $120) because the technician stated there was a 100% Satisfaction Guarantee (I didn't believe they would be able to clean or rejuvenate the carpet in this room because it was very worn and I had planned on replacing it- but since the technician stated that they stand by their Satisfaction Guarantee there was no risk if the cleaning didn't make a marked improvement) ; as I expected the area looks no better I have sent several emails through the company website but they have gone unanswered Since the Satisfaction Guarantee is presented several times on the company website, it is legally binding and I would like the $120 refund processed as soon as possible.Business response
02/26/2024
Hi *******. I'm really sorry to hear that you've had a negative experience with our team. We pride ourselves on providing the best possible service, and it sounds like we have missed the mark this time around.
I am forwarding your feedback to our General Manager. He will be in contact with you regarding your experience in the next 24 hours so that we can make things right.Customer response
03/06/2024
Complaint: ********
I am rejecting this response because:I have not yet received the $120 refund (living room) for the area of work that was unsatisfactory; when a company offers a stated 100% Satisfaction Guarantee it needs to be honored. Again I wasnt even going to have the area cleaned until the technician stated that the Satisfaction Guarantee would apply if it didnt turn out well
Sincerely,
******* ********Initial Complaint
10/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Friday October 22, 2021 I had an 8am appointment scheduled with this company. The tech showed up an hour late with not so much as a phone call. He was very rude and not knowledgeable at all. When he was finished he was supposed to call me so I could run home and pay him. Instead he calls me once he is already left to get me to pay over the phone. When I get home the carpet was horrible!!!! It was the exact same as before the cleaning. There were little white strings everywhere!!! I either want someone to come and redo this work or a refund!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.