Business ProfileforCornerstone Primary Healthcare, Inc.

Cornerstone Primary Health Care charged me the FULL amount for an annual doctor's visit and then immediately filed a claim and collected the FULL amount again from my insurance company. Here are the details: On a follow up doctor's visit 11/2/21 I was charged the full amount of $228.41` for a previous visit from 05/07/21. Oddly enough, the doctor's bill states the total at $285.00 not sure why the discrepancy. Despite the fact that the office had complete documentation that I was fully insured, the office manager refused to run the claim through my insurance company. After repeated requests to have them run this through my insurance and send me a refund for being over charged, the office manager Kristy Raymond refused. Immediately after the last refusal sometime in Nov. 2021, Ms. Raymond then secretly filed the claim and received a FULL payment from Aetna Insurance as well. On 01/18/22 my insurance company notified me that Cornerstone had received Full payment from both me and them. Cornerstone was double paid. Immediately I contacted Kristy Raymond at Cornerstone, asked for the exact dollar amount that I was overcharged, she refused to supply this information and simply said, we will use whatever the overcharge is on your future visits. Not feeling comfortable with this, I once again requested a full refund on what I was overcharged, she only said that she would put in a request, but no guarantee. I have filed a complaint with Attorney General of State of Tennessee as well. Whether or not this constitutes Insurance Fraud being that they collected money from insurance after receiving the full amount from me, I do not know. This double dipping done behind my back and playing blind banker with my money does not seem like an ethical business practice. My hope is not only to receive a full refund on what was wrongfully over charged, but to put a stop to this deceptive, unethical business practice and poor customer service shown by Ms. Raymond.