ComplaintsforDaywind Music Group
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Complaint Details
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Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order after business hours last night. I quickly realized how much the company was price gauging so I immediately requested a cancellation. The company is now lying and saying they can't cancel it. It had not even been 24 hours. I'm disabled. I'm on a very fixed income I can't afford costly mistakes like this. You'd think as a so-called "Christian" company they would undergo compassion and reason. Obviously not. Very sad.Business response
08/10/2022
Business Response /* (1000, 5, 2022/07/28) */ 07/24/XXXX XX:XXPM The customer placed an order on our website 07/25/XXXX XX:XXAM The order was processed 07/25/XXXX XX:XXPM The customer sent a message via ****** We had already shipped the package. With that being the case, we educated the customer on how to mark the package as "refused" to initiate the return process. The package should arrive today 07/28 and once we receive the return, we will process a refund for the customer. Attachment included. Consumer Response /* (3000, 7, 2022/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for this to be canceled long before it was shipped. The seller refused to act. For the seller to claim they are a "*********" organization is really comedic. They certainly do not display any kind qualities, especially to a disabled patron. They'** "solution" of refusal Is hardly a solution at all. This does not work and then I have no item or my money. The practical ********* solution here is to refund. Business Response /* (4000, 9, 2022/08/01) */ A refund will be provided to the customer when the return is processed. Unfortunately, we were unable to satisfy this customer's expectations. However, we feel that we have made reasonable efforts given the dynamics of the situation.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.