ComplaintsforHome Owner Maintenance Services

• Initial Complaint

  11/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I signed a contract with Frank Urroz to fix my roof on 10/15/2021, he charged me $12,000 for labor plus $1,800 tax.. I paid him $8,400 up front (according to his policy customer pay 70% up front.) and I must buy all the materials and rent the dumpster. after signing the contract I found out that all his previous customers were complaining about his bad work, he can`t finish his job, he has very bad reviews from his customers. He refused to give me the address of his company, he said he has insurance from his company and it was not true, I tried to cancel the contract but he refused. he said he will start working on my roof on 10/26 although it was going to be raining all that week, so I texted him on 10/22 to ask him how he will be able to work in rain. he did not answer me then I texted him on 10/23 Saturday he answered me by saying (this is my weekend I can`t answer you. let`s talk on Monday). I told him to check the weather before coming to my house. On Monday10/25 he texted me and said ( yes it will be raining, let me check the weather and call you back) . but he did not call me back so I texted him on 10/30 he said he will start on Tuesday 11/2 at 6:00 am and he kept confirming that I must be ready by renting the dumpster and getting all the materials. on Tuesday 11/2. he did not come at 6:00 am and I kept calling and texting him I even did not go to work because he texted me and said he will come soon but he did not then at 9:00 am he called me and said he will be in my house in 40 minutes but he did not come until it was 12:00 pm he came with just two men. I told him I can`t work with him like that I even canceled the dumpster delivery because I did not want to lose more money because he kept manipulating me and I asked him to give me my money back but he refused and stopped responding to my calls since then. I just want my money back I can't spend $23,000 with someone who doesn`t have a license , no insurance with very bad reviews.

• Initial Complaint

  09/24/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This gentleman, Mr. Frank, answered my request for handyman help via our Green Hills website. He was courteous and accommodating. This was late April 2021. He had the correct answers I needed and was willing to assist. This man is a FRAUD. He has been on my property for four months working and rearranging and missing and, 3 weeks ago, I discovered he was stealing and cheating me. He has refused to provide any invoices from the supply vendors- only provides an invoice on his personal account. I tracked down a company and requested their invoice that was sent to him. SRM Concrete sent me a copy of their invoice -- $1,107.80, dated 8/4/2021. Mr. Frank's invoice to me was $4,825.75 and an additional charge for extra supplies of $680.00. There were no extra supplies. He has OVERCHARGED me!!! Another incident, is being charged for a Ridge Vent on our roof, $1,0836.80 plus tax. He has NOT installed a Ridge Vent. I am still researching for other vendors. More issues:( HELP ME!

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