ComplaintsforCarSmart.net

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Thursday, Sept 8, My daughter and I went to drive a *** ** that just arrived from them buying it from out of town auction. We only drove it a few feet in the parking lot, it stalled out on us. It hadn't been through inspection, or cleaned and needed 2 new tires. **** called me Friday, said They ran it through inspection on and found out it needed a oil line going to the turbo. They said they ordered it and it would be there Tuesday. He then said they had a lot of interest in the car and that I should give them a deposit to hold make sure no one else would be able to get to it. He assured me it would be refunded (as you see it is written at the top of my receipt by him) if we decided we didn't want it after we drive it after it was repaired and cleaned. He texted me Wednesday midday, and told me it was in detail and if we would be coming Thursday to drive it. We decided after a strong gut feeling not to take the car. I called Wednesday About 5:30 to tell **** and he started verbally attacking me. He told me he had "****** *** **** on t*** car!!! He told me he would have to get with *** managers several times and told me t*** was wrong!! I asked him after him telling me several times...he would have to get with *** managers in the morning....I asked if he was trying to not give my deposit back?? He kept saying he would have to get with *** managers! I said I want my deposit back, I've changed my mind after it dying and Never getting a bad feeling about it! I told him again, That I had to trust my gut instinct about it. He hollered at me telling me to listen to him, that he was going to get with *** managers. I said I want my deposit back that It clearly says refundable on the receipt!! After a few more insists about refunding my money, He asked for my debit card again. Thinking ok, he's going to refund it. He told me it would take 72 hours to be in my account. Today, there was only $500 in my account from carsmart.net instead of the $1000. T*** is so wrong!!

  

  Business response

  09/28/2022

  Business Response /* (1000, 6, 2022/09/27) */ Contact Name and Title: *********** GM Contact Phone: XXXXXXXXXX Contact Email: ******@gmail.com Ms. ****. I am sorry for the confusion and delay on the refund. We have both confirmed the deposit has been fully refunded. Please let me know if there is anything else I can do to help. *********** Consumer Response /* (2000, 8, 2022/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my deposit back.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  8/09/2022 Roughly 3:30 I inquired about an available. I inquired about a vehicle at 3:47 pm at 7:46 pm I had been waiting since 4:44 pm after carsmart ran my credit for an update after carsmart said they were waiting on c****** *** and a decision which turned out to be untrue. At 4:46 pm I had to reach out to c****** *** for an update on the auto loan... So carsmart must of started purchase/inquiry process with some*** else during my purchase/inquiry process or before my purchase/inquiry. So from my point their looks to be a major lack of communication in the mix

  

  Business response

  09/06/2022

  Business Response /* (1000, 9, 2022/08/31) */ ****. The day you inquired about the *** *** you informed us of your pre approval with ******. We told you it had to be verified and the structure(Down Payment, length of term, rate) had to be approved by ******. We sent your information to ****** per your request and only ****** with the structure requested by you. ****** needed roughly $9,000 down and you wanted to put $1,000 down. Your salesperson attempted to call you to find out if you had more money or wanted other banks to see the deal. It wasn't until late that day we connected and at that point a second party had already purchased the ***. We did not promise to hold the vehicle for you and no deposit was given to hold the ***. The credit inquiry was authorized by you and you gave us instructions that we followed. I am sorry we were unable to make it work. We would have loved to have earned your business if circumstances had been different. Thanks, ****** **** General Manager

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went to Car***** in Hendersonville to purchase a 2016 ***** ****** vehicle which purportedly had a CLEAN Carfax report. I came to the table with credit scores in the 900s, 3000 dollars down with a great trade-in vehicle (which they immediately sold). In short, I was sold a vehicle which showed a check engine light two days later after I drove it off of the lot. I brought it back to them, they kept it a few days, then claimed the problem had been resolved and gave it back to me. Two weeks later, the check engine light appeared again. I repeated the process mentioned earlier, the vehicle was handed back to me with the assurance that the issue was resolved. Two weeks later, the check engine light appeared again. This cycle happened 3 MORE TIMES before the dealership and service garage got miffed and announced that another visit was going to cost me about 1100 dollars to "fix" the engine problem, despite the approximate 3000 dollars I paid for an extended warranty on the vehicle. There is simply no way a car with this many check-engine-light issues can possess a Clean CarFax report. I tried to be nice and accommodating by allowing them to repair the problem (multiple times) before involving third-party members. But now, I feel like I have been bamboozled, and I am barely six months into a five-year loan installment with this car.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩