Business ProfileforChipotle Mexican Grill

I want to begin that this was my first visit (6/15/24 @ 8:59pm) and the worst experience received by two of this franchise's employees at the ********* (5000B ***********), ** location #*****). I don't believe ****** was the actual cashier and I'm not sure ***** was the actual manager on duty nor do I believe the second female (Hispanic descent who refused to identify herself) is *******************************. These two female employees were rude and argumentative over a $2.20 refund. I inquired about the charges on my order prior to paying. I specifically asked about the ***** that I asked to have on the side with the order taker. I was informed that the cost was on the glass (that I have a picture of reflecting the price of $1.70). I proceeded to complete my order for a total of 3 burrito bowls and I paid $40.53. I discovered that I had been charged $5.60 for ***** instead of $3.40. ***** (who stated she was the **** refused to refund me $2.20, which was the difference in what I was informed of the cost prior to ordering the ***** on the side. Both of these two ladies were disrespectful, unfriendly and lacked a broad appreciation of customer satisfaction and basically didn't care that I had the option of requesting a full refund for my entire order. The unfortunate part regarding this experience was the rudeness displayed. The Hispanic employee was adamant about keeping the 2 small ********** of ***** that she was going to have to trash once I informed her that I wasn't going to pay the price charged and her refusal to refund me $2.20. She had proceeded to tell me that she could serve me $1.70 worth of ***** instead of listening to me as I advised that the front window has a charge of $1.70 with an ounce associated with that charge. Plus, she was advised that when I inquired about the charge I was pointed to the amount on the front glass of the serving line. I couldn't return the entire other since 2 other ppl were waiting on their burrito bowls.