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ComplaintsforAllergy & ENT Associates of Middle Tennessee, P.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have contacted this business on several occasions, and they have refused to assist in any way. I was billed incorrectly upon going to the ENT for a standard hearing check. - In June 2021, I paid a $** specialist copay in full on the day of my appointment - Upon paying the copay, the employee who processed my payment confirmed that the copay would be my only charge - I also asked the employee if there were any procedures that would not be covered, and I avoided the one procedure they listed - ******** saw me for a total of less than 15 minutes - ******** told me my hearing was great and he had no concerns - ******** told me he was going to get my hearing tested as a standard part of the process - ******** confirmed this would be fully covered by my insurance and again confirmed the $** copay would be my only charge - I waited for over 30 minutes for this allegedly covered test - Months later, I was incorrectly billed - I contacted the ENT office several times as well as my insurance provider, and they refused to review or assistBusiness response
09/15/2022
Business Response /* (1000, 5, 2022/07/06) */ Patient was seen 6/24/2021 for issues concerning her ****. She was seen by the physician and then a comphrehensive ******* **** was performed as well as an *** ***************. She paid her co-pay for the appt but was never told that she would owe nothing since we do not control her insurance or what they may or may not cover. She called us on 12/9/2021 to discuss the charges and was told that they were accurate and that the charges all went to her deductible, which meant her insurance company did not pay anything toward her charges and she was responsible for the balance. She called back on 12/14/2021 and everything was discussed again and a payment plan to pay on the remaining balance would be acceptable. She refused. On 6/14/2022 a message was left on her machine that payment was needed on her account or it could result in her account being sent out. Consumer Response /* (3000, 8, 2022/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated, I was told by two employees of this office, including ******** that I would NOT be charged for the services provided, other than the $70 copay I'd already paid. I do not accept this response from the business, and as I've repeatedly stated to the office, they need to adjust the bill to accurately reflect what I was told by both the person who took my copay AND ********.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.