Business ProfileforHumboldt Chrysler-Dodge-Jeep, Inc.

I thought going to the dealership would be beneficial. Wrong, I took my vehicle on 3 occasions. 1st time I went to get 1 headlight replaced, I was told by ******************* that once he replaced the bulb it was blue and that was the original color of the bulb for my vehicle. I advised **** that I could not ride with 2 different bulbs so he put the bulb that was taken out back in and removed the blue light the bulb was back working he told me it could be the fuse.2nd time I had no headlights & ask if it was a cheaper brand that could be used I was told no it has to be mopar I was quoted ****** for each bulbI scheduled an appointment . 3rd time I went back I had 1 working headlight I advise ****** that I would be leaving the vehicle because something else has to be wrong if my bulbs are going in & out it must be something else. My car was picked up by my stepfather when I got the receipt I notice I was charged ****** for 2 bulbs a fuse tax & 3% charge for using a cc I immediately call the dealership a bout being over charged they wanted verification of the quoted ****** I advised it was attached to the receipt from service I had done & they wouldnt look I informed I took a picture of the quote I emailed that to them on 9/22/23 called several times regarding a refund. I spent a lil over ******* on headlights turns out I probably didnt even need them I had 1 working bulb they claim they replaced both why when only 1 wasnt working. A week later no working headlights took my car today 10/9/23 now I need a power distribution box or it could be the wire but they recommend replacing the box which will be over ***** to fix I ask Why was this not told when I spent over **** it should have been looked into only answer they couldnt tell by just looking I advised my car was left to have the issues checked. I receive a ***** even refund I was not reimbursed for taxes or additional 3% I asked ****** why she stated she would have to get with the manager in parts